UCLA Health

Patient Service Rep - Torrance Lomita Specialty Care

UCLA Health$66K — $95K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Prioritization skills to manage job responsibilities effectively.
  • Ability to build relationships with diverse stakeholders.
  • Creative integration of competing demands in a workplace.
  • Strong verbal communication skills for problem-solving discussions.
  • Diplomatic interaction with patients of varying health conditions.
  • Preferred: Knowledge of specialty practice workflows.
  • Preferred: Familiarity with patient-related policies and university systems.

Responsibilities

  • Act as a liaison between patients and physicians.
  • Assist patients in navigating health system services.
  • Facilitate communication with referring physicians.
  • Refer patients to appropriate healthcare resources.
  • Provide follow-up through phone and EPIC/Care Connect.

Benefits

  • Fully onsite work environment in Torrance, CA.
  • Stable Monday to Friday schedule, standard business hours.
  • Indefinite duration employment opportunity.
Full Job Description
General Information

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Work Location: Torrance, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday- Friday, 8:00 AM- 5:00 PM

Posted Date

09/15/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

indefinite

Job #

33010

Primary Duties and Responsibilities

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In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:
  • acting as a liaison for the patients and physicians in the practice
  • assisting patients in accessing service within the health system
  • facilitating communication with referring physicians
  • referring patients to appropriate resources
  • providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88-$45.66

Job Qualifications

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Required:
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
  • Ability to creatively integrate competing demands into a productive working environment
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:
  • Knowledge of specific specialty practice and workflows
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs


About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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