UCLA Health

Patient Service Rep - Primary, Specialty, and Immediate Care, Thousand Oaks Hampshire

UCLA Health$66K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a related role
  • Strong priority-setting skills
  • Ability to build relationships with diverse backgrounds
  • Creative problem-solving skills
  • Excellent verbal communication abilities

Responsibilities

  • Act as a liaison between patients and physicians
  • Assist patients in navigating the health system
  • Facilitate communication with referring physicians
  • Refer patients to appropriate resources
  • Provide follow-up support via phone and EPIC/Care Connect

Benefits

  • Weekly Monday - Friday schedule
  • Stable and indefinite employment type
  • Opportunities for career advancement
  • Fully onsite role promotes teamwork
  • Access to University system resources and programs
Full Job Description
General Information

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Work Location: Thousand Oaks, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday - Friday, 8:30am - 5:30pm

Posted Date

09/08/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

32806

Primary Duties and Responsibilities

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In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:
  • acting as a liaison for the patients and physicians in the practice
  • assisting patients in accessing service within the health system
  • facilitating communication with referring physicians
  • referring patients to appropriate resources
  • providing follow-up through telephone and EPIC/Care Connect


Salary Range: $31.88-$45.66/hourly

Job Qualifications

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Required:
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
  • Ability to creatively integrate competing demands into a productive working environment
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

  • Knowledge of specific specialty practice and workflows
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs


As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
Learn more about UCLA Health
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