Schedule: Full time
Shift:Day (United States of America)
Address:9330 US HIGHWAY 301 S
City:RIVERVIEW
State:Florida
Postal Code:33578
Job Description:- Supervises the Consumer Navigation process to ensure proper protocols are followed, emphasizing continuous improvement and teamwork, and providing ongoing feedback with focused action steps for areas of improvement.
- Completes all review, data submission, and reporting activities timely based on consumer referral data and creates action plans to improve outcomes.
- Rounds on staff regularly to understand the perception of services and provides feedback to enhance patient navigation processes.
- Addresses potential service issues and collaborates with appropriate departments for timely issue resolution.
- Drives customer service initiatives by focused enhancement of care navigation processes.
- Works closely with and communicates with clinical leaders across the hospital. Collaborates on physician onboarding and operational processes.
- Participates in hospital committees and integrates appropriate hospital protocols and processes into daily activities.
- Enforces and complies with state, federal, and other regulatory and compliance requirements.
- Monitors consumer satisfaction outcomes based on referrals and ED admissions monthly and reports analyzed trends to the executive team, including action plans. Develops, creates, and maintains policies and procedures, as well as standard work for all areas of oversight.
- Other duties as assigned.
Knowledge, Skills, and Abilities:• Strong organization skills
• Excellent analytical and problem-solving skills
• Excellent oral and written communication skills, with the ability to articulate complex information in comprehensive terms to all levels of staff
• Proficiency in Microsoft Office Outlook, Word, Excel
• Proficiency in working in a matrix-management environment to achieve organizational goals
• Analytic acumen with ability to creatively operationalize solution-focused strategies
• Ability to successfully lead cross-functional teams and implement best-practice processes for consumer throughout
Education:• Bachelor's [Preferred]
Work Experience:• 2+ healthcare related work [Preferred]
• 5+ customer service experience [Required]
Licenses and Certifications:• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Six Sigma Yellow Belt Certification (CSSYB) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2
Pay Range:$65,622.66 - $122,055.21
