Schedule: Full time
Shift: Day (United States of America)
Address: 4200 SUN N LAKE BLVD
City: SEBRING
State: Florida
Postal Code: 33872
Job Description: - Provides support and consultation for developing department-specific patient surveys.
- Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership.
- Trains staff on Patient Experience to ensure consistent and high-quality service.
- Facilitates strategic and operational changes to improve patient experience.
- Collaborates with leadership to drive decision-making, and establish long-term goals.
- Translates key strategic priorities into comprehensive plans and operational processes.
- Executes strategies and operations of the Patient Experience program and monitors outcomes.
- Translates strategies into actionable and quantitative plans for smooth operational transitions.
- Mobilizes and develops teams to execute strategies and initiatives effectively.
- Refers patients to appropriate departments and resources.
Knowledge, Skills, and Abilities: - Medical terminology helpful [Required]
- Must have basic knowledge of patient care and patient problems [Required]
- Proficiency in Word, Excel, data base management and trending reports required. [Required]
- Must have excellent communication skills, both writing and verbal [Required]
- Works closely with leaders to establish and coordinate simulation skills labs for caregivers for patient experience standard best practices. [Required]
- Conducts engaging training classes and meetings as needed in support of key initiatives. [Required]
- Seeks out system standards for education on patient experience initiatives, strives for consistency and effectively leverages available offerings. [Required]
- Assists Human Resources in the introduction to The Whole Care Experience for new team members. [Required]
- Demonstrates strong communication, organization and follow-through skills, managing patient experience improvement initiatives, projects and programs [Required]
- Skilled, demonstrated experience as a nurse leader driving patient experience improvement [Required]
- Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services [Required]
- Service mindset with a roll up your sleeves attitude...strong partner to others [Required]
- Flexibility and adaptability to change, with ability to function in a highly independent manner [Required]
- Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership [Required]
- Strong attention to detail and ability to problem-solve effectively [Required]
- Strong consultant skillset, with the ability to influence all levels in the organization [Required]
- Exhibits excellent complex analytical, and change management skills [Required]
- Solid ability to analyze and evaluate problems by defining the challenges, identifying alternatives, and making timely decisions [Required]
- Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care [Required]
- Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process [Required]
- Expertise in effective methods of education and adult learning practices [Required]
- Ability to lead, organize and work on multiple initiatives/projects without compromising work [Required]
- Proficiency in Microsoft Outlook, Word, PowerPoint, Excel [Required]
- Lean or Six Sigma application knowledge [Preferred]
Education: - Bachelor's [Required]
- Master's [Preferred]
Work Experience: - 5+ years related experience [Required]
Licenses and Certifications: - Registered Nurse (RN) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$63,312.44 - $117,758.31
