Role OverviewSodexo is seeking a
Patient Experience Manager 3 for
Beth Israel Deaconess Medical Center (BIDMC), a nationally recognized academic medical center and major teaching hospital of Harvard Medical School located in Boston, Massachusetts. This leadership role is responsible for driving an exceptional patient dining and hospitality experience while supporting operational excellence throughout the health system.
What You'll Do- Lead all patient experience initiatives for Food and Nutrition Services.
- Conduct daily patient rounding to assess satisfaction, identify concerns, and ensure service excellence.
- Develop and implement service recovery strategies to resolve patient concerns promptly and effectively.
- Analyze patient satisfaction data and create action plans to improve outcomes.
- Partner with nursing and clinical teams to support a seamless patient-centered experience.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- Bachelor's degree or equivalent experience.
- 3+ years of leadership experience in healthcare, hospitality, patient services, hotel operations, or customer experience management.
- Demonstrated success improving customer or patient satisfaction metrics.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to analyze data and implement improvement strategies.
Qualifications & RequirementsMinimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years
