Role Overview*NEW SALE - EXCELLENT OPPORTUNITY FOR A HIGH-IMPACT POSITION*
Sodexo is seeking an experienced
Patient Experience Manager 2 to join our food team at
HMH Riverview Medical Center and Ocean University Medical Center located in
Red Bank and Brick, New Jersey.
Hackensack Meridian Health's Riverview Medical Center in Red Bank, New Jersey, is a 468 bed acute care hospital Hackensack Meridian Ocean University Medical Center in Brick, New Jersey, operates with 357 licensed beds.What You'll DoThe ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients for 2 locationsResponsibilities will also include:- Rounding with existing patients, families, and Nursing personnel
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
- Identifying and implementing process improvement initiatives to increase patient satisfaction
- Ensuring food safety and sanitation compliance
- Oversee patient tray line to ensure meal accuracy
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- Work closely with the Clinical Nutrition
- Act as the liaison between the dietitians, nurse managers
- Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Demonstrate excellent communication and customer service skills
Qualifications & RequirementsMinimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years
