Reference # 01129

Posted Tuesday, July 7th, 2026 at 12:00am

Scope Public Applications Accepted

Position Patient Care Manager

Department Med/Surg

Vacancy Yes

Term Permanent, Full-Time

Pay $116,473.00 - $119,967.00

ROLE OVERVIEW

Reporting to the Director of Clinical Services, in collaboration with the Department Medical Chief, the Patient Care Manager provides the vision, strategic direction, leadership, and operational management for the Medical Surgical Unit in alignment with the Hospital's mission, vision, values, and strategic direction.

The Patient Care Manager provides visible leadership and demonstrates responsibility, accountability, and commitment to the development of a work environment that exemplifies interprofessional and ethical practice; professional autonomous decision making; integrative thinking; appreciative inquiry; a shared governance philosophy; and recognition through the support of professional development and continuing education opportunities for the program.

The Patient Care Manager accomplishes this by developing, implementing, and evaluating efficient, effective, and evidence-informed practices including unit and patient care processes, interprofessional collaboration, ethical practices, and continuing staff development opportunities with the goal of creating a safe patient care and workplace environment.

The successful candidate will have demonstrated understanding of organizational change management, operational improvement, performance management, culture, and the ability to support the sustainability of process improvements in the Medical Surgical Unit.

As an integral part of this role, the Patient Care Manager works collaboratively with all members of the health care team and all programs, departments, and services throughout NHH to support efficient and effective patient access and flow allowing all patient care programs to accomplish NHH's shared purpose of People First.

This a full-time vacancy. This role works in-person at the hospital on weekdays with a weekend and evening on-call responsibility.

QUALIFICATIONS/REQUIREMENTS

• Regulated health professional in good standing with their respective regulatory college, (Registered Nurse preferred)
• Minimum 5 years' Medical Surgical or equivalent experience
• Master's degree in Health Sciences, Administration or Business Administration or in progress
• Minimum of five years of recent leadership experience including involving and motivating teams of diverse professionals in achieving desired results
• Advanced medical surgical care knowledge and understanding of current trends.
• Advanced knowledge related to interprofessional and ethical practice, principles of teaching and adult learning, and health care disciplines and their role in patient care
• Commitment to creating a positive patient and caregiver experience
• Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem-solving approaches
• Excellent interpersonal skills with a strong orientation to staff development and staff empowerment
• Ability to prioritize and respond to multiple competing demands from patients, families, staff, physicians, and other programs and departments
• Proficient with computer databases, spreadsheets, MS Office and internet searches
• Demonstrated compliance with all Occupational Health and Safety Legislation and Infection Prevention and Control practices
• Proven leadership skills including strong financial, human resource, labor relations, quality management, change management, and utilization management skills.
• Ability to manage multiple competing priorities from patients, families, staff, physicians, and colleagues.

ASSETS

• Completion of OHA management courses or equivalent
• Experience in Program Management and Change Management
• Experience in Patient and Family Co-Design in healthcare
• Experience with Epic Clinical Information System

EMPLOYMENT REQUIREMENTS

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

We thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.