The Patient Access Trainer champions the onboarding, continuous development, and performance optimization of Seattle Children's Hospital (SCH) scheduling and registration staff. Acting as both a learning architect and an engaging facilitator, this role designs, delivers, and evaluates comprehensive training programs that empower staff to provide Excellent Customer Service to patients and families. By aligning instructional strategies with SCH strategic goals, this position ensures team members achieve operational competency during onboarding, ultimately fostering long-term confidence, reducing staff burnout, and decreasing turnover.
Required Education and Experience
Bachelor's degree in Education, Instructional Design, Communications, Healthcare Administration, or a related field
3 to 5 years of experience in a healthcare setting, contact center, or corporate training capacity, with a demonstrated background in both curriculum design and classroom facilitation.
An equivalent combination of education and highly relevant experience may be considered.
Required Credentials
Epic Principal Trainer in Cadence within 12 months of hire
Preferred
Epic Principal Trainer (PT), Prelude, or Cadence Certifications
Industry-standard instructional design credentials (CPTD, CCMP, etc.)
Experience managing training paths within a Learning Management System (LMS)
Previous experience training in a pediatric healthcare setting or a high-volume healthcare contact center.
Compensation Range
$80,715.00 - $121,073.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors
Benefits Information
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
