Adventist Rehabilitation - Rockville

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

As a Patient Access Manager, you will:
• Selecting and be accountable for the on-going development and evaluation of individuals within the area of responsibility
• Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicit, listens to and address associate suggestions; Promote a professional environment that recognizes and respects diversity
• Develop associate work schedules to ensure cost effective staffing that meets customer requirements, while promoting an economical, efficient workforce and considers associate work-life balance
• Establish, implement and evaluate on-going performance improvement programs, utilizing an interdisciplinary approach; Escalate to the immediate supervisor any unfavorable trends or disciplinary actions; Provide managerial follow-up related to performance, up to and including disciplinary actions and termination
• Be responsible for the financial and personnel management of assigned areas
• Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Navigant / client departments and services, vendors, etc.
• Be directly responsible for effectively managing the assigned Patient Access activities and staff members. Demonstrate ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards
• Uses knowledge of Patient Access industry leading practices, performance metrics and monitors, and other documentation to expedite appropriate use of resources and ensure 3rd party payor and client compliance
• Be responsible for distributing process updates regarding criteria changes, regulation changes, process and program changes to assigned staff, ensuring their understanding and future compliance
• Effectively direct and facilitate a multidisciplinary team to achieve its desired outcome
• Create a culture supportive of personnel, fostering individual motivation, teamwork and elevated levels of performance and accountability, and staff retention
• Support a collaborative, participative management style
• Foster teamwork atmosphere between business and clinical stakeholders
• Maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during extraordinary events
• Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements (where appropriate) including: functions as a consultant to Navigant Regional Directors of Patient Access, Client facility-based Patient Registration Directors, physicians, case managers and others regarding assigned performance guidelines and standards for Patient Access services.
• Meet with individual or groups of physicians, family members, 3rd party payers, and vendors as necessary to facilitate the Patient Access process
Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation.
• Prepare required reports using statistically sound information, displaying content in easily understandable format; Escalate to the EFC Director or Client Account Executive any unfavorable trends. Collaborate with Navigant Patient Access Leaders to resolve issues appropriately.
• Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general:
• Participate as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, as well as specific functional areas
• Develop and implement an annual plan of personal and professional development
• Demonstrate the competencies necessary to influence others' behaviors toward a common dedication to the Navigant's, and the Client's, mission, goals, and objectives
• Participate in local, regional and national health care revenue activities and professionally represents Navigant at these functions
• Other duties as needed and assigned by the Director or in coordination with other Navigant, or Client, Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required.

Qualifications include:
• Bachelor's Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field required; 10 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement.
• Master's Degree preferred.• Minimum of 10 years in supervisory / management role; Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service/Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment preferred. Five or more years of consulting and project management experience in revenue cycle design and optimization highly desirable.
• Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) desirable
• Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation preferred
• Requires proficiency with: Microsoft Excel, Word, Project, PowerPoint and SharePoint
• Prior experience with the major Patient Access technologies currently in use, and/or other "like" systems

Work Schedule:
Employment Type: Full Time

Hours per Week: 40 hours

Typical Daily Schedule:

Shift Type: Day Shift

Pay Range:
$77,313.60 - $115,980.80
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support