HCA Healthcare

Patient Access Director

HCA Healthcare • $90K — $120K *
Irving, TX 75061In-Person
Hospitals & Medical Centers
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or a related field, or equivalent experience approved by the CEO.
  • Minimum 5 years of healthcare management experience, including at least 3 years in a relevant area.

Responsibilities

  • Oversee daily operations of Patient Access functions to ensure compliance with standards.
  • Model AIDET guidelines and uphold patient experience expectations among staff.
  • Act as the primary liaison between Shared Services Center and the facility.
  • Review Patient Access performance metrics for compliance and accuracy.
  • Report significant issues in Patient Access operations to the Regional Director.
  • Manage Patient Access personnel, including hiring and promotions.

Benefits

  • Comprehensive medical, dental, and vision benefits.
  • Wellbeing support services, including free counseling.
  • Paid time off programs and disability coverage.
  • 401(k) plan with employer match and additional financial wellbeing resources.
  • Tuition assistance and education support programs.
  • Family-building assistance and various supplemental benefits.
Full Job Description
This position is incentive eligible.

Job Summary and Qualifications

As the Patient Access Director (Hospital Based), you are responsible for the daily operations of all functions and serve as the liaison between the Shared Services Center (SSC) and the facility. You will integrate the department's services with the hospital's primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As the facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You interpret policies and procedures, recommend changes as appropriate, and provide relevant feedback to SSC leadership. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

In this role, you will:

  • Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
  • Serve as the primary liaison between the SSC and the Facility
  • Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
  • Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre-authorization backlogs, etc.)
  • Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate


What qualifications you will need:

  • Bachelor's degree in business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval.
  • Minimum 5 years of healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.


Benefits

Medical City Las Colinas offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are reviewing applications for our Patient Access Director opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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