This is a remote position, employees must live in one of the following states: Washington, Alaska, Florida, Georgia, Montana. This position is open to current Seattle Children's employees that reside in Texas as well.
The Patient Access Contact Center Business Operations Manager provides strategic and operational leadership for the programs, business systems, and shared functions that support the Patient Access Center. This role oversees operational programs such as workforce management, training and quality, business systems optimization, and process improvement initiatives that enhance access, team performance, and the patient/family experience.
The manager partners with internal teams, clinical and operational leaders, IT, and analytics to ensure that shared services programs operate effectively and align with organizational goals.
Required Education and Experience
Bachelor degree in Business, Healthcare Administration, or job relevant field.
Five (5) years of relevant experience in patient access, healthcare operations, business systems management, project management, analytics, or a similar environment
Minimum of two (2) years' experience in management/supervisory role.
Required Credentials
N/A
Preferred
MHA, MBA or equivalent.
Experience in an academic healthcare setting or related field.
Experience in a contact center environement
Compensation Range
$107,431.00 - $161,147.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors
Benefits Information
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
