HCA Healthcare

Patient Access Assistant Director

HCA Healthcare • $75K — $95K *
Webster, TX 77598In-Person
Healthcare
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business or Health Care required (or currently enrolled in a Bachelor's program).
  • Minimum three years' experience in a related area, with at least two years in healthcare management.

Responsibilities

  • Communicate monthly metric goals effectively to PTAC staff and link them to department impact.
  • Resolve escalated patient and physician concerns to maximize satisfaction.
  • Coordinate training opportunities for new hires with registration responsibilities.
  • Act as a liaison between SSC and the facility to facilitate operations.
  • Notify the Patient Access Director about significant issues affecting patient access, such as registration delays or authorization backlogs.
  • Oversee the implementation of quality review measures for performance.
  • Update PTAC staff and related departments about changes in registration processes or workflows.

Benefits

  • Comprehensive benefits including medical, dental, and vision options.
  • Free counseling and referral services for wellbeing support.
  • Paid time off, family leave, and disability coverage for time away from work.
  • 401(k) Plan with a 100% match on contributions of 3% to 9% depending on service duration.
  • Tuition assistance, student loan help, and certification support for educational growth.
  • Additional benefits such as fertility assistance, adoption support, and identity theft protection.
Full Job Description
This position is incentive eligible.

Job Summary and Qualifications

As the Assistant Director - Patient Access, you will be responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations of all functions.

In this role, you will:

  • Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric.
  • Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible
  • Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
  • Serve as a liaison between the SSC and facility
  • Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.)
  • Ensure quality review measurements are in place
  • Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
  • Communicate with the PTAC Director and provide updates on the results of the QA's from the non-PTAC outlying departments
  • Determine trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error
  • Demonstrate high level of proficiency and knowledge in front office and back office functions and responsibilities


What qualifications you will need:

  • Bachelor's Degree in Business or Health Care required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
  • Minimum three years' experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.


Benefits

HCA Houston Healthcare Clear Lake offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

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Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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