Parts Outside SalespersonDepartment: PartsReports To: Parts DirectorPOSITION OVERVIEWThe Parts Sales Associate is charged with handling customer parts needs including telephone and direct contact at customer locations. Achieving assigned parts department sales and inventory objectives and maintaining high levels of customer satisfaction, while following RWC International, Ltd. policies and procedures.
DUTIES & RESPONSIBILITIESDirect sales to customers
Handle customer inquiries and parts needs on the telephone and at the customer location.
Maintain parts inventory, parts displays, and reference materials.
Respond to customer inquiries and needs for parts including telephone inquiries and direct contact with customers.
Identify customer parts needs.
Recommend requested parts as well as additional parts to support the customer needs.
Handle customer questions/problems and respond effectively to customers.
Explain the functions, features, and benefits of International and other stocked parts.
Negotiate key sales issues and handling objections as appropriate.
Close and secure the order.
Locate and provide the parts to the customer.
Complete sales transaction.
Follow all policy requirements when processing cash, check, warranty, and credit card transactions.
Develop positive working relationship with key customer personnel and co-workers.
Maintain professional appearance.
Salary range for Outside Parts Sales Associate (depending on role and experience level) can range from $60,000-$175,000 annual salary.
ACTIVITY AND KNOWLEDGE REQUIREMENTSEmployee safety is a prime concern of RWC. This position is a safety sensitive position and requires a clean MVR to operate a motor on behalf of RWC and falls under the requirements of the RWC Drug and Alcohol policy.
- Bilingual skills preferred.
- High degree of product and technical knowledge
- Must be a team player with a strong sense of commitment to the customer.
- Must be self-motivated and have strong verbal and written communication skills.
- Must conduct his/herself in a professional manner
- Have the ability to work other shifts to cover vacations or sick days.
Must be able to successfully pass a background check and a pre-hire drug and alcohol test.
M/F/V/H
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate.
