Carvana

Parts Manager

Carvana • $80K — $100K *
San Diego, CA 92154In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of management experience in automotive or lean manufacturing
  • Valid driver's license and clean driving record
  • Proven track record in team leadership and associate development
  • Strong ability to meet project deliverables and performance metrics
  • Knowledge of lean manufacturing principles; TPS familiarity is a plus
  • Excellent communication skills, both oral and written
  • Strong analytical and decision-making skills

Responsibilities

  • Lead dealership Parts operations to meet revenue and customer satisfaction targets
  • Oversee performance reviews and implement action plans to achieve KPIs
  • Ensure consistent execution of operating standards and safety protocols
  • Collaborate with Service Manager to optimize workflow and throughput
  • Monitor warranty processes for compliance and claim recovery
  • Improve customer experience and service efficiency
  • Identify process improvement opportunities and sponsor Lean/Kaizen initiatives

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401K plan with company match
  • Student loan payment assistance and vehicle discounts
  • Wellness program focused on physical and mental health
  • Opportunities for skill development and knowledge sharing
  • Promotions from within and rapid career development in a start-up culture
  • Participate in a fast-growing company environment
Full Job Description
About the team and position

The Parts Manager, Dealership Operations is responsible for the success of the dealership's service businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 40 team members, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.

What you'll be doing

Management - Service Operations
  • Lead all aspects of the dealership's Parts operations to achieve revenue, gross profit, and customer satisfaction targets.
  • Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, outdated ETAs, backorders) and implementing action plans to hit targets.
  • Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
  • Partner with Service Manager to improve workflow, reduce cycle times, and maximize shop and parts department throughput.
  • Monitor warranty processes to ensure compliance and maximize claim recovery.
  • Continuously improve customer experience, speed of service, and first-time fix rate.

Facilities - Dealership Maintenance & Compliance
  • Ensure the service facility is well-maintained, clean, and fully compliant with brand and OEM image standards.
  • Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers.

Relationship - OEM & Brand Alignment
  • Serve as liaison with OEM representatives for parts, and facility compliance.
  • Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs.
  • Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues.
  • Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support.

People Leadership & Development
  • Recruit, hire, and retain high-performing parts team; maintain a bench of candidates for key positions.
  • Improve, sustain and oversee training, certification, and career progression programs for associates at all levels.
  • Deliver competency-based feedback and performance reviews to drive accountability and growth.
  • Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.
  • Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.

Continuous Improvement
  • Identify and prioritize opportunities for process and performance improvement across fixed operations.
  • Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience.
  • Hold teams accountable for measurable results from continuous improvement efforts.

What you should have
  • Minimum of 5 years of management experience either in automotive or a lean manufacturing environment
  • A valid driver's license + clean driving record
  • Proven track record of leading and developing associates
  • Proven ability to obtain project deliverables and company metrics
  • Knowledge of lean manufacturing principles; understanding of the Toyota Production System problem solving model is a plus
  • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
  • Excellent oral and written communications skills
  • Ability to work with and through teams to achieve results
  • Strong analysis and decision making ability
  • Proficient computer skills

What we'll offer in return
  • Full-Time Position with a competitive salary
    • Pay Range: $80,000 - $100,000 annually
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy, both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak and understand English
  • Must be at least 18 years of age
  • Must have a valid driver's license
  • A clean driving record with no more than two moving violations or DUI's in the last three years
  • Work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
  • Use personal protective equipment to prevent exposure to hazardous materials
  • May be requested to work overtime and weekends for special programs and events.
  • Frequent standing and sitting with varying periods of each
  • Lift up to 40 pounds frequently
  • Walk up to three miles each day

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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