Partnerships Program ManagerWe are hiring a
Partnerships Program Managerto be an early and impactful member of PSA's growing Partnerships team. This role focuses on the ongoing management and growth of existing grading partners, helping collectors access PSA services more seamlessly through strong relationships, operational rigor, and cross-functional execution.
You'll report to the Director of Strategic Partnerships. We believe there is significant value in in-person collaboration. Candidates within a 1-hour commute of one of our offices will be expected onsite 1-3 days/week; remote and hybrid candidates will also be considered.This will be discussed further as part of the recruiting process.
What You'll Do:Partner Management
- Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
- Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
- Drive program management for global partner implementations
Cross-Functional Execution
- Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
- Manage project timelines, deliverables, and stakeholder updates across internal and external teams
- Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
Performance & Operations
- Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
- Identify process gaps and build scalable systems for program tracking and reporting
- Communicate program goals, progress, and results to executive stakeholders
Who You Are:- 5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
- A strong cross-functional operator who can manage external relationships and internal teams simultaneously
- Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
- An excellent communicator - equally comfortable in a partner QBR and an executive update
- Data-driven, detail-oriented, and focused on continuous improvement
- A self-starter and creative problem solver who thrives with ownership
- Someone who's comfortable shifting between strategic thinking and hands-on execution as the situation demands
- A quick learner who's comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
- Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
- Willing to travel up to 10% of the time and as needed at critical project milestones
Salary Range: The salary range for this position is $125,000 - $150,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Reasons To Join Us:- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Candidates must be authorized to work in the United States. #LI-Remote #BI-Hybrid #BI-Remote
