Via

Partner Success Manager, Western US

Via • $85K — $110K *
San Francisco, CA 94112In-Person
Transportation
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years of experience in client-facing roles such as consulting or customer success
  • Strong analytical skills to interpret and recommend actions based on service performance data
  • Proven ability to build and maintain long-term relationships in high-stress situations
  • Entrepreneurial mindset with a focus on growth and adaptability in dynamic environments
  • Collaborative team player who values mentorship and collective success

Responsibilities

  • Serve as the primary point of contact for city and agency leadership regarding transportation systems
  • Provide expert advice to partners on operational improvements and revenue growth
  • Cultivate deep relationships by understanding partners' challenges and offering tailored solutions
  • Analyze service performance data to develop actionable insights for improvement
  • Lead negotiations on complex contract renewals and service expansions
  • Internally advocate for partners to promote new services and capabilities

Benefits

  • Generous and comprehensive benefits package including free medical plans
  • 401K matching program
  • Dynamic work environment at the forefront of public mobility innovation
Full Job Description
As a Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it, from complex renewals to service expansions. At Via, partner success is how we make sure our technology translates into real impact. This is an individual contributor role at the heart of that mission, and you'll be working alongside talented, collaborative, and like-minded colleagues who are passionate about making public transit better.

About the Role:
  • Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership
  • Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities
  • Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth
  • Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth
  • Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio
  • Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services

About You:
  • 4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
  • Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations
  • An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations
  • A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots
  • An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Base Salary Range: $85,000 - $110,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

There has never been a more exciting time to be on the cutting edge of public mobility.

Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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