Apple

Partner Success Engineering Manager, Enterprise Technology Services

Apple$145K — $175K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Business, Information Systems, Engineering, Computer Science, Analytics, or related field.
  • 4+ years managing engineering or technical partner/customer success teams.
  • 8+ years in data analytics, business intelligence, or related areas.
  • Strong knowledge of cloud platforms (AWS or GCP) and big data architectures (e.g., Spark, BigQuery).
  • Proven experience defining requirements and delivering data-driven solutions.

Responsibilities

  • Lead and inspire a high-performing engineering team focused on partner success.
  • Act as the strategic bridge between data platforms and business organizations.
  • Understand partner workflows and shape their analytics vision.
  • Ensure technical engagements drive measurable business value.
  • Collaborate across teams to enhance operational efficiency and decision-making.

Benefits

  • Opportunity to lead a critical team in Apple's success.
  • Work in a dynamic and high-energy environment.
  • Engage in challenging and impactful partner relationships.
  • Access to Apple's advanced data platforms and technologies.
Full Job Description
Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms - covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. When Apple prepares for a global product launch, ETS owns the systems that ramp factory production-managing serial numbers, network credentials, and verified software.

Are you an Engineering Manager with a passion for driving business impact through data, who excels at turning partner relationships into high-value analytics solutions? Do you thrive on understanding business challenges, shaping strategic roadmaps, and connecting diverse teams to the right data capabilities? Do you want to lead an energetic team critical to Apple's success? ETS-Insight is looking for a Partner Success Engineering Manager who can lead and inspire a high-performing team of engineers, build strong trust with partner leadership, and translate complex data capabilities into tangible business outcomes in a dynamic, high-energy environment. Your rock-solid integrity, leadership, critical thinking, and ability to quantify business value are core competencies here. Your strategic vision to guide partners, empower engineers, and align technical solutions with real business problems is a key quality that makes our team successful and fun!

Description

The ETS-Insight Analytics Engineering team serves Apple's global manufacturing and operations analytics needs, providing enterprise-scale data platforms and analytics capabilities that process petabytes of data daily. As the Partner Success Engineering Manager, you will lead a partner-facing engineering team that serves as the strategic bridge between our data platforms and key business organizations-from Hardware Engineering to Operations and AppleCare. In this role, you will focus on understanding partner workflows, shaping their short- and long-term analytics vision, and ensuring our technical engagements directly drive measurable business value, operational efficiency, and smarter decisions.

Minimum Qualifications

Bachelor's or Master's degree in a relevant field (Business, Information Systems, Engineering, Computer Science, Analytics, or equivalent experience).

4+ years of experience leading, managing, or building engineering, technical solutions, or technical partner/customer success teams.

8+ years of overall experience working across data analytics, business intelligence, technical product management, or solutions consulting environments.

Strong technical fluency and conceptual understanding of modern data ecosystems, cloud platforms (AWS or GCP), data warehousing, and big data architectures (e.g., Spark, Trino, BigQuery, Iceberg).

Proven track record of working with business stakeholders to define requirements, quantify business impact (ROI), and deliver data-driven solutions.

Preferred Qualifications

Background in Partner Success Management, Technical Account Management, Solutions Architecture leadership, or Data Product Management.

Exceptional executive communication, stakeholder management, and cross-functional leadership skills.

Experience working with manufacturing, supply chain, hardware engineering, or operations organizations where analytics directly influences business decisions.

Ability to bring simple, logical, and business-focused approaches to complex multi-stakeholder challenges.

Demonstrated experience establishing engagement models, partner onboarding playbooks, and self-service analytics frameworks.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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