Cisco

Partner Solutions Engineer - CCaaS

Cisco$209K — $275K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Pre-Sales Engineering or Consulting within software, cloud, or AI sectors.
  • 5+ years of technical experience with contact center technologies (Networking, Data Center, Security, Collaboration).
  • Proficient in CCaaS, CPaaS, and AI customer experience architectures.
  • Current certification in Collaboration (e.g., CCIE Collaboration).
  • Recognized as a subject matter expert in technical initiatives.

Responsibilities

  • Serve as the primary technical authority for CCaaS partner ecosystem.
  • Empower partners with technical enablement programs for self-sufficiency.
  • Design scalable architectural frameworks for customer needs.
  • Influence product roadmaps by aggregating field feedback.
  • Foster collaboration between partner strategy and technical execution.

Benefits

  • Comprehensive technical enablement programs.
  • Opportunity to influence product development.
  • Collaborative culture promoting team synergy.
  • Work in a high-growth, dynamic environment.
Full Job Description
The application window is expected to close on: 09/03/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

YOUR IMPACT

Accelerate revenue growth by serving as the primary technical authority for our CCaaS partner ecosystem, ensuring they have the expertise required to close complex enterprise deals. Empower partners through comprehensive technical enablement programs that transform them into self-sufficient advocates for our cloud contact center solutions. Design sophisticated, scalable architectural frameworks that address unique customer pain points and demonstrate the tangible value of our integrated technology stack. Influence future product roadmaps by aggregating critical field feedback, ensuring our engineering teams prioritize features that maintain our competitive edge in the market. Champion a collaborative culture that bridges the gap between partner strategy and technical execution to drive long-term customer success and sustainable business expansion.

MINIMUM QUALIFICATIONS
• Minimum of eight years of professional experience in Pre-Sales Engineering or Consulting within the software, cloud, or AI sectors.
• Minimum of five years of technical experience across contact center technologies, including Enterprise Networking, Data Center, Security, or Collaboration.
• Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures.
• Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration).

PREFERRED QUALIFICATIONS

SME Recognition: Demonstrated expertise as a subject matter expert in cross-functional forums, with a proven track record of providing strategic guidance on complex technical initiatives.

Public Speaking and Communication: Exceptional ability to distill intricate concepts into compelling presentations for diverse audiences, ranging from executive stakeholders to technical engineering teams.

Platform Integration Expertise: Advanced experience integrating complex technology ecosystems - including CRM platforms, vertical/industry-specific applications, and emerging AI interoperability frameworks (e.g., MCP, A2A) - to streamline data workflows and enable seamless cross-platform intelligence.

Collaborative Leadership: Proven aptitude for fostering cross-departmental synergy, with a history of mentoring junior team members and driving consensus in high-stakes project environments.

Strategic Analytical Thinking: Strong capacity for data-driven decision-making, utilizing advanced analytical tools to identify market trends and implement process improvements that directly impact bottom-line efficiency.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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