The Program Manager will support the Partner Sales team, partner and customer engagement, sales operations and business financial analysis within the WWPS Global Nonprofit and Social Good Technology organization. The role will include establishing and tracking processes and mechanisms that accelerate partner engagement, opportunity management and delivery, including program monitoring and tracking, dashboards, and working with customers on billing, and identifying and implementing process improvement.
A successful individual will be customer obsessed in support of our customers, our partners and our sales managers and Account Executives. They will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.
Key job responsibilities
- Work with the partner teams, sales leaders and account executives to ensure timely and accurate tracking of customer needs and partner engagement
- Support all aspects of data management, dashboard creation, tracking and reporting on any partner related metrics and KPI's across the business
- Work with contracts and the PMO to ensure funding programs and financials are in line with customer requirements and AWS guidelines
- Support all aspects of billing and invoicing and respond to billing-related questions
- Extract raw usage and financial data from business databases and data warehouse
- Perform analytics to produce meaningful reports that enable decision making
- Create methods for automating financial and performance reporting and data analysis to enhance efficiency
- Consult with managers to ensure that adjustments are made in accordance with program changes
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, or 3+ years of equivalent experience
- 5+ years of finance, business management and sales operations experience
- Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets
- 3+ years of Salesforce, Tableau, Vidyard, and Excel experience
PREFERRED QUALIFICATIONS
- MBA in finance, accounting or related field
- Experience using managed ML/AI solutions
- Bachelor's degree, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- Experience in a fast paced, dynamic organization
- Experience analyzing data to make business decisions
- Experience working in a high-tech environment
- Knowledge of government contracting laws, rules and regulations including, but not limited to, commercial items contracting requirements, Federal Acquisition Regulations (FAR), and Defense Federal Acquisition Regulation (DFAR)
- 5+ years of senior level leadership support, or 7+ years of Amazon experience
- 2+ years of technical support, or 2+ years of Amazon experience
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 74,200.00 - 129,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
