Xometry is seeking a strategic and results-driven
Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers.
A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.
Responsibilities:- Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards.
- Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes.
- Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. Focused on building trusted partnerships and predictable outcomes (quality and OTS).
- Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance.
- Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives.
- Manage operational escalations and provide timely resolutions to ensure partner satisfaction.
- Lead initiatives to reduce partner churn and maintain a robust network.
- Serve as the ITAR conversion leader.
- Conduct on-site assessments to establish best practices and promote "Xometry Certified" partners.
- Maintain comprehensive training records and standardize partner training materials.
- Collaborate with marketing teams to drive partner acquisition strategies and campaigns.
- 20-25% travel required
KPIs and Measurements:- On-time delivery (OTD) and quality metrics in line with industry standards.
- Return Merchandise Authorization (RMA) and rejection rates at or below target levels.
- Margin performance aligned with (QM) objectives.
- Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics exceeding expectations.
Qualifications / Requirements:- Bachelor's Degree or equivalent required.
- 8+ years serving as a lead/leader in supply chain or manufacturing.
- Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus (at least one role will specialize in transaction support for manufacturers).
- Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs.
- Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others is a plus.
- Top-class analytical skills - understands the importance of data and acumen and converts insights into action.
- Strong communication and presentation skills.
- Experience in developing and delivering training programs.
- Fluency with presentation, document, project management and other essential business applications.
The estimated base salary range for new hires into this role is $108,000 - $140,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
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