Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
What You'll DoThe Partner Engagement & Development Manager (PEDM) is accountable for lifting the quality of our Partners (store owners') leadership and commercial judgement across a portfolio of stores, knowing that sustained commercial performance is the result of strong leadership, disciplined decision-making, and consistent execution.
Using the Partnership Leadership Framework as the primary lens, the PEDM develops, coaches, and challenges Partners to lead effectively across People, Customer, Growth, and Partnership. The role exists to build Partner capability, strengthen ownership mindset, and embed leadership behaviors that drive long-term business health.
This is a field-based, travel-intensive role that relies on presence in store, real-time observation, and high-quality coaching. The PEDM does not run stores or solve problems for Partners; instead, they build leaders who can sustainably run strong businesses themselves.
Key Responsibilities
- Develop Partners to operate as business owners with clear purpose, accountability, and long-term thinking
- Coach Partners to have full ownership of performance, decision-making, and trade-offs while strengthening confidence to lead through change and complexity
- Build leadership capability by enabling Partners to create engaging, inclusive environments and develop leaders at all levels
- Support visible leadership, clear expectations, performance coaching, and strong succession to ensure scalable, sustainable teams
- Embed customer-focused leadership, ensuring high standards of care, service, and expertise
- Coach Partners to understand their market and translate customer insights into decisions that drive long-term growth
- Elevate commercial acumen and growth mindset, enabling Partners to define strategy, make informed decisions, and leverage key business drivers
- Build confidence in using data to understand performance and adapt strategies as the business evolves
- Foster a unified Partnership through shared accountability, trust, and values-led leadership, strengthening collaboration across networks
- Maintain strong in-store presence to observe, coach, and challenge leadership, prioritizing impact based on business needs and enabling sustainable performance through others
What We're Looking For- Proven experience leading retail operations at a business, regional, or portfolio level, with full accountability for performance and outcomes
- Strong commercial and financial acumen, including P&L management, budgeting, forecasting, and understanding key business drivers
- Demonstrated ability to use data and insights to inform decisions, solve problems, and drive sustainable business growth
- Track record of leadership and people development, building high-performing teams and scalable capability
- Strong stakeholder management, communication, and influencing skills across all levels and functions
- Highly organised and adaptable, with experience managing multiple priorities, driving change, and improving processes in fast-paced environments
- Extensive travel across all Provinces in Canada is essential.
Compensation: $115,000 - 135,000 CAD base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience
Speccies' Benefits - 4 weeks of vacation and 1 paid volunteer day per year
- 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
- Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
- Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
- Quarterly bonuses, based on your performance.
- Annual Profit Share program to recognize your part in Specsavers' success.
- Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
- On-site wellness offerings in-office, including RMT and yoga sessions.
- Team and company social events, including holiday and annual celebrations.
Behaviours We Value - Collaborative: We work together as one Specsavers to deliver on our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work ModelExperience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
#LI-Hybrid #LI-ED1
