Intuit Inc

Partner Customer Success Manager

Intuit Inc • $114K — $154K *
Frisco, TX 75034In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in Customer Success, Account Management, or B2B engagement.
  • Proven history of driving product adoption in a large organization.
  • Strong strategic problem-solving and critical thinking skills.
  • Data-driven with knowledge of customer success and analytics tools.
  • Excellent communication and relationship management abilities.
  • 2+ years experience in SaaS or cloud-based enterprise solutions.
  • Ability to work cross-functionally with various teams.

Responsibilities

  • Serve as a strategic partner for accounting firms to maximize platform use.
  • Manage the comprehensive experience from implementation to renewal.
  • Act as an advocate for accountants, resolving challenges with internal teams.
  • Conduct regular health assessments and business reviews with firms.
  • Educate firms on product features and best practices for value extraction.
  • Monitor key success metrics to identify opportunities for growth and retention.
  • Lead planning for retention and renewal to maintain long-term engagement.

Benefits

  • Access to competitive compensation and performance rewards.
  • Eligibility for cash bonuses and equity rewards.
  • Flexible work environment with hybrid role.
  • Support for professional growth in a fast-paced environment.
  • Commitment to fair pay practices among all employees.
Full Job Description
This role is a mission-critical position that directly impacts the success of accounting firms who, in turn, recommend and manage our products for countless businesses. As a PCSM, you will own the end-to-end journey for a portfolio of high-value firms as a dedicated strategic partner and trusted advisor. Your mission is to foster deep, lasting relationships, drive platform adoption, and quarterback complex integrations and implementations to ensure a seamless, premium VIP experience.

You will collaborate closely with Sales, Professional Services, Support, and Product teams to ensure proactive engagement, and as a trusted advisor, help firms unlock the full value of Intuit's ecosystem in a seamless experience. If you thrive in a fast-paced, customer-centric environment, enjoy solving complex problems, and are passionate about empowering our partners to succeed, this role is for you.

Responsibilities

  • Serve as a dedicated strategic partner, ensuring accounting firms fully leverage Intuit's platform to meet their needs.
  • Manage the end-to-end firm experience from implementation to renewal, connecting the right teams-Sales, Professional Services, Support, and Product teams-to ensure a cohesive and high-quality experience that drives accountant satisfaction and platform adoption.
  • Act as an accountant advocate, anticipating challenges and coordinating with internal teams (Sales, Professional Services, Support, and Product teams) to resolve issues efficiently
  • Conduct regular check-ins, business reviews, and proactive outreach to assess firm health and provide guidance.
  • Drive ongoing product education for firms on platform features, product capabilities, and best practice, helping them extract maximum value.
  • Monitor key success metrics including support KPIs, usage trends, and subscription growth / attrition indicators to identify expansion and retention opportunities in partnership with the Sales team.
  • Lead retention and renewal planning to ensure Accountants see long-term value and remain engaged.
  • Capture and translate recurring product pain points into roadmap insights, advocating for enhancements that improve the accountant experience.


Qualifications

  • 5+ years of experience in Customer Success, Account Management, or B2B client or partner engagement.
  • Proven track record of driving product adoption, improving retention, and delivering business value within a large-scale matrixed organization.
  • Strategic problem solving skills and critical thinking to proactively identify risks and implement solutions. You can look beyond the 'here and now' to foresee challenges and develop innovative solutions.
  • Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards, leveraging insights to drive seamless firm experiences.
  • Excellent communication and relationship management skills, capable of guiding Accounting Firms at all levels.
  • 2+ years experience in SaaS, cloud-based enterprise solutions, or financial management platforms.
  • Ability to work cross-functionally with Sales, Professional Services, and Product Support teams to drive seamless Accountant experience.
  • Up to 30% travel time to partner sites


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Dallas: $114,000-$154,500

This is a hybrid role that will require 3 days in office.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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