We're looking for a Participant Experience Consultant to join our Participant Experience Consulting team. In this role, you'll develop and deliver data-driven communication and education strategies that help participants make informed retirement decisions and improve retirement outcomes. As a trusted consultant and subject-matter expert, you'll partner with plan sponsors, advisors/consultants, client service teams, and internal partners to implement participant engagement solutions, guide best-practice adoption, and translate insights into actionable strategies. This role is ideal for someone who is passionate about communication strategy, enhancing the participant experience, and improving participant outcomes.

Lead Participant Experience Strategy and Consultation

• Serve as subject-matter expert on the Principal Participant Experience, applying knowledge of behavioral finance, communication best practices, and participant research to guide plan sponsors, advisor/consultants, and internal partners.
• Provide strategic consultation to drive adoption of enterprise best practices and influence stakeholders toward solutions that improve participant outcomes and plan health.
• Assess client needs and develop education and communication strategies aligned with plan objectives, participant demographics, and organizational goals.
• Deliver presentations as part of sales and retention efforts that elevate understanding of the offering and differentiate our approach.

Drive Strategy Development and Solution Design

• Collaborate with business partners to design, refine, and evolve participant communication and education strategies.
• Interpret participant data, segmentation insights, and engagement analytics to build evidence-based recommendations and scalable education frameworks.

Other related items

• Perform other strategic or project-based duties aligned with business priorities.

Who You Are

• 4+ years of related work experience (retirement education, financial services, participant communications, client consulting, etc.) or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• Associate or Bachelor's degree preferred
• Effective presentation, influence, and negotiation skills
• Excellent verbal and written communication skills
• Strong organization and time management skills and attention to detail
• Travel is required (approximately 10-20%)

• Proven ability to provide strategic consultation to clients, advisors/consultants, and internal partners, influencing them towards best-practice solutions.
• Ability to manage multiple initiatives with independent judgment, minimal supervision, and strong attention to detail.
• Ability to work cross-functionally while maintaining strong relationships with clients, financial professionals, and internal partners.

The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience. 

• Wichita, KS:
• Participant Experience Consultant: $69,300 - $94,500 / year
• Senior Participant Experience Consultant: $84,600 - $114,300 / year
• Des Moines, IA:
• Participant Experience Consultant: $73,150 - $99,750 / year
• Senior Participant Experience Consultant: $89,300 - $120,650 / year
• Charlotte, NC:
• Participant Experience Consultant: $77,000 - $105,000 / year
• Senior Participant Experience Consultant: $94,000 - $127,000 / year
• Chicago/Minneapolis:
• Participant Experience Consultant: $84,700 - $115,500 / year
• Senior Participant Experience Consultant: $103,400 - $139,700/ year
• Los Angeles/New York City:
• Participant Experience Consultant: $92,400 - $126,000 / year
• Senior Participant Experience Consultant: $112,800 - $152,400 / year

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors.

We’ll consider talent at the next level (Senior Participant Experience Consultant) with the right experiences and skills.

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

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