Salary : $94,326.91 - $158,030.48 Annually
Location : 230 E. Main Street, Norfolk, VA 23510, VA
Job Type: Unclassified
Job Number: 13872
Department: General Services
Division: Parking
Opening Date: 09/02/2026
Closing Date: 9/16/2026 11:59 PM Eastern

Description
The Parking Division manages and maintains over 19,000 public parking spaces across the city, ensuring accessible and efficient parking solutions for residents, businesses, and visitors. This includes operations in 14 parking garages, 10 surface lots, and more than 500 on-street spaces.

The Parking Director is a strategic leader responsible for overseeing the comprehensive management of the City's parking infrastructure, which includes more than 19,000 public parking spaces across garages, lots, and on-street locations. This role ensures the effective operation, maintenance, financial sustainability, and public engagement of the Parking Division, aligning with the City's mobility, economic development, and customer service goals.
Essential Functions

• Directs and administers the operation and maintenance of parking facilities by leading and managing the parking administrator, enterprise controller, parking manager, maintenance supervisor, and other key personnel, ensuring all aspects of operations, maintenance and administration are operating effectively and efficiently to the benefit of parking divisions and the city.
• Oversees the preparation and monitoring of the annual operating and capital budgets by directing staff in the preparation of budget, reviewing and analyzing past and current financial statements, making forecasts of future trends, and reviewing rate structures to ensure revenues meet expenditures and debt.
• Provides direction and performs special projects by leading and supervising staff, assisting in employee selection, providing counseling, corrective action and monitoring personnel performance, overseeing contracts and leases, and directing and supervising the collection and analysis of data used in the preparation of reports and recommendations.
• Serves on various boards and commissions representing the City on parking related matters.
• Responds to requests from downtown businesses, residents, entertainment and cultural facilities, and the general public.
• Facilitates marketing and communication efforts to ensure that all parties are informed about the City's parking systems.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Required:

• Five years of increasingly responsible supervisory and administrative experience in management, public or business administration, or a closely related field.

Additional Information & Requirements

• Valid Driver's License required. A DMV transcript dated within 30 days will be required if selected for hire.

Work Schedule:

• Monday - Friday, 8am - 5pm

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
03

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree

04

Please indicate how many years of parking management/supervisory leadership do you have?

• Less than 5 years
• 5-10 years
• 10-15 years

05

Please indicate how many years of experience you have working in the Parking industry or like profession?

• Less than 5 years of experience
• 5 - 10 years of experience
• 10 years or more
• No experience

06

Please indicate which tasks you have at least 5 years of direct experience performing or managing. (Select all that apply)

• Operations Management
• Lot and/or Building Design
• Policy Development & Implementation
• Loss Prevention/Safety
• Marketing
• Building and/or Lot Maintenance
• Parking Automation
• On-Street & Off-Street Parking Enforcement
• Revenue Control
• None of the above

07

Briefly describe your role in the tasks selected in the previous question.
08

Please indicate your level of experience working with municipal codes, ordinances, or state regulations related to parking.

• No experience
• Limited experience (less than 2 years)
• Moderate experience (2-5 years)
• Extensive experience (5+ years)

09

Please indicate your experience managing or negotiating vendor or service contracts.

• No experience
• Less than 2 years
• 2-5 years
• 5+ years

10

Briefly describe your direct experience performing budget management for parking operations.
11

Are you willing and able to work in adverse weather conditions, including extreme heat or cold and under emergency conditions.

• Yes
• No

12

Do you have a valid driver's license?

• Yes
• No

13

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

14

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
15

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

16

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question