5+ years of experience in customer loyalty or retention roles.
Proven track record in developing and implementing successful retention programs.
Strong analytical skills with the ability to interpret data and make strategic recommendations.
Excellent communication and interpersonal skills for cross-department collaboration.
Experience in the automotive industry is a plus.
Responsibilities
Develop and launch innovative owner loyalty programs.
Proactively engage with customers nearing lease or finance maturity.
Coordinate proactive service reminders and follow-up outreach.
Organize and manage customer appreciation and engagement events.
Identify and convert service customers into repeat buyers through targeted strategies.
Monitor client satisfaction metrics and resolve escalated issues.
Analyze retention data and present findings to management.
Benefits
Opportunity to shape customer loyalty and satisfaction strategies.
Cross-functional work environment promoting collaboration.
Engagement with various departments for comprehensive strategy development.
Exposure to sales, service, and marketing initiatives.
Potential for professional growth within a leading automotive brand.
Full Job Description
The Nissan Owner Loyalty Manager is responsible for developing and executing strategies that increase customer retention, repeat vehicle purchases, and overall owner satisfaction for the Nissan brand. This role works cross-functionally with Sales, Service, Marketing, and Customer Experience teams to strengthen long-term relationships with existing Nissan owners and maximize lifetime customer value.
Customer Retention & Engagement
Develop and implement owner loyalty programs and retention campaigns.
