What We Are Looking ForOwner Experience is where LocalVR's promise gets kept. As an Owner Experience Manager, you own the relationship with the people who trust us with their homes and their investment. You lead with care and genuine hospitality, building the kind of trust that turns owners into long-term partners, while running your portfolio like a book of business. You dig into the numbers behind each property and give owners guidance that changes their bottom line. Whether you are strengthening a relationship or turning a property around, you see what an owner needs and make it happen. If you like owning outcomes, caring for people, and using data to tell a story owners act on, this is one of the most important seats in the company.
What Success Looks Like- You own a dedicated portfolio of owner accounts, including our highest-touch LocalLuxe homes.
- You keep regrettable churn low. Sub 2.5% is the benchmark. 0% is our focus.
- You drive revenue to 85% or more of projections across your book.
- You build relationships that turn owners into long-term partners and referrals.
Skills You'll Need- Relationship Builder: Builds trusted, long-term partnerships through proactive communication, transparency, and exceptional service.
- Strategic & Revenue Minded: Comfortable analyzing portfolio performance and turning data into recommendations that lift revenue.
- Empathetic Problem Solver: Skilled at de-escalating concerns, resolving complex issues, and getting ahead of churn.
- Strong Communicator: Confidently presents insights and builds trust with owners, in writing and on the phone.
- Collaborative & Results Driven: Works across Operations, Revenue, Marketing, Finance, and Leadership to deliver for owners.
- Analytical & Organized: Manages a portfolio, prioritizes competing demands, and keeps strong attention to detail.
Responsibilities- Build trusted relationships with owners through proactive, transparent communication and well-timed touchpoints.
- Own the health and performance of an assigned portfolio, tracking revenue, occupancy, ADR, pacing, and owner engagement.
- Conduct Property Health Reviews and Revenue Reviews, using market data to give owners recommendations that improve their results.
- Spot churn risk and owner concerns early, and manage escalations with de-escalation and accountability.
- Partner with Operations, Revenue Management, Marketing, Maintenance, and Finance to deliver an exceptional owner experience.
- Use reporting and analytics to tell the story behind portfolio performance and help owners make informed decisions.
- Contribute to improving owner programs, portfolio strategy, and internal processes over time.
Requirements- 3+ years in account management, client success, hospitality, property management, or a related customer-facing role.
- Proven track record managing relationships and navigating difficult conversations with professionalism and empathy.
- Comfortable and confident discussing revenue, strategy, and operational recommendations directly with owners.
- Strong analytical skills, with the ability to turn performance data into clear recommendations.
- Highly organized and self-motivated, able to manage competing priorities independently.
- Vacation rental, hospitality, or real estate experience preferred.
Compensation & Benefits- Salary range: $75,000 to $90,000 per year, based on experience.
- Benefits: Comprehensive benefits package, including health, dental, and vision insurance, PTO policy, 401k option, and flexible remote work options.
- Work model: Opportunity for an in-office role depending on the candidate's location, the option to be remote with some travel flexibility (quarterly).
