Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.
Responsibilities- Troubleshoot system issues and perform first-level corrective maintenance.
- Address complex user questions and provide clear guidance.
- Support other help desk technicians when advanced assistance is needed.
- Deliver concise operational updates to customer teams.
- Follow and maintain SOPs and SLAs.
- Maintain and update the ticket-tracking system.
Qualifications
- 15+yrs experience with IC tools and capabilities
- High School diploma
- Understanding of product workflows in an operational environment.
- Active TS/SCI Clearance with Polygraph Required
Salary range - $90,000-$180,000, based on qualifications/experience
Please check out our amazing benefits and generous PTO plan HERE!!
