Salary: $95,000.00 - $105,000.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2025-BRD-005
Department: Dept. of Enterprise Services
Division: BRD
Opening Date: 06/27/2025
Closing Date: 7/14/2025 11:59 PM Pacific

Description
Outgoing Mail Manager

WMS Band 02

Full-Time | Permanent
Who we are
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future.

About the Division
The Business Resources Division (BRD) within DESprovides a number of services to state agencies, local governments, and non-profit organizations. Services provided by the division include Print and Mail, Fleet Operations, Management Staff, and Surplus Operations.

DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.

About this Opportunity
The Outgoing Mail Manager (OMM) reports to the Print and Mail Program Manager and oversees the Outgoing sections within Print and Mail. The incumbent will be responsible for the timely, accurate, and efficient processing of outgoing mail on behalf of state government. The OMM will plan, lead, organize, and control the work performed by the Outgoing Mail sections. These sections are comprised of four functional units, which operate during multiple shifts, seven days per week.
This position is accountable for delivering exceptional mail services; reduce the overall cost of government; and set a standard for continuous improvement. The OMM will be responsible for financial activities and management of the outgoing production/billing system, customer service, staff training, performance leadership, vendor negotiation/utilization, client presentations, innovation and accountability. You will interpret regulation and recommend implementation of statewide policies, which provide for timely and effective service, as mandated by legislature. The selected candidate will also be expected to be well informed of industry trends and technological advancements that could potentially navigate the direction of mail handling within state government.

This position has been designated as critical under the Print and Mail Continuity of Operations Plans (COOP) and Critical Positions. The incumbent in this role is directly responsible for delivery of vital mail services for Washington State Government. During a recognized emergency, the duties may be different from normal duties, and will be temporary in nature, lasting only as long as necessary to resume normal operations. You may be required to perform the following during a recognized emergency/disaster:
1) Report for duty on short notice for a specified timeframe
2) Report for duty outside of normally scheduled work hours and workdays
3) Report to duty station that is different from the official duty station
4) Perform work tasks outside the normal scope of duties reflected in this PDF

To learn more about expectations and full details of this position, contact the recruiter or and request to have the full job description emailed.

Duties
Some of the responsibilities and expectations of the OMM include:

• Develop and monitor the Outgoing sections' biennial budgets
• Ensure appropriate and optimum use of the organization's resources and enhance the effectiveness of employees through timely appraisal and professional development opportunities
• Set goals, provide direction, and maintain the quality, continuous improvement, and customer service focus, support effective communications throughout the organization
• Manage the Outgoing billing system to ensure accurate agency accounting; analyze new technology for cost effectiveness; provide guidance to ensure correct and cost-effective mail submission to the United States Postal Service for over 100 state agencies
• This OMM supervisory role supports 5 direct reports and will also have responsibility and oversight for two sections within the program to include an additional 32 FTE's, which consist of full-time, part-time, permanent, non-permanent, represented and non-represented employees

To gain a full understanding of all of the expectations and responsibilities of this position, email and request the full job description.
Qualifications
Required Qualifications

• Bachelor's degree in business administration, public administration, or a related field
  AND five (5) years of demonstrated knowledge and experience in production, customer service, planning, financial, and project management
  OR
• Any combination of relevant education and/or professional experience in production, customer service, planning, financial, and project management totaling ten (10) years
  AND five (5) years supervisory experience (experience may be gained concurrent)

Special Requirements

• Must possess current valid driver's license free from serious traffic violations
• Mail Piece Quality Awareness certification. If an employee is not MPQA certified upon hire, the hiring manager/supervisor may allow up to twelve months in order to attain certification.

Preferred/Desired Education, Experience, and Competencies.

• Bachelor's degree in business administration, public administration, or related field

AND
Diversity Equity and inclusion (DEI)

Incumbents to this position must possess and demonstrate the following Competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful and inclusive workplace.
• Demonstrate a commitment to growth, learning, and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrates the understanding that all people are valued; contributes to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
• Committed to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

AND
As a leader of people, policies and processes at DES, incumbents to this position must be willing to grow in and be the example for the DES work related to diversity, equity, inclusion, and anti-racism. Incumbents at DES in a supervisory or leadership position are required to demonstrate the following Washington State Enterprise Leadership Competencies that can be found by clicking this link.

Supplemental Information
Required Documents

How to apply: Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
• A current resume, detailing experience, and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Conditions of Employment:

• Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

_____

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan at [email protected] or email . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022
01

Did you request the full job description from the recruiter to thoroughly understand the expectations of the Outgoing Mail Manager position?

• Yes
• No

02

Are you currently working for the Department of Enterprise Services?

• Yes
• No

03

Do you possess a valid driver's license free from serious traffic violations?

• Yes
• No

04

Are you willing to undergo a background check as a condition of employment?

• Yes
• No

05

What is your highest level of education?

• High school diploma or GED
• Associates degree
• Bachelor's degree or higher

06

Do you have a bachelor's degree from an accredited college in one of the following disciplines: business administration, public administration, or a related field?

• Yes
• No

07

If you answered Yes to the previous question, please list your specific degree or training that you currently have that is related to this position's requirements or experience.
08

Do you have supervisory experience?

• Yes
• No

09

If you answered Yes to having supervisory experience, list below how many years of supervisory experience you have AND which job title(s) list your supervisory experience on your application/resume?
10

Do you possess a Mail Piece Quality Awareness certification?

• Yes
• No

11

How many years of demonstrated knowledge and experience in production, customer service, planning, financial, and project management do you currently possess?

• 1 - 2 years
• 3 - 5 years
• 5 years or more

12

With your combined education and or professional experience, how many total years in production, customer service, planning, financial, and project management do you currently possess?

• 1 - 2 years
• 3 - 5 years
• 5 - 7 years
• 7 - 9 years
• 10 years or more

13

This position will require that applicants upload a current resume, letter of interest, 3 working professional references to be considered. Did you remember to attach the required documents?

• Yes
• No

14

How did you hear about this job posting? Select all that apply.

• Careers.wa.gov
• governmentjobs.wa.gov
• DES BRG Job Alerts
• DES Job Alerts
• Indeed
• WorkSource
• ZipRecruiter
• Friend/Coworker
• Other

15

If you selected Other, please let us know the name of the job board, or place you learned about this position. If you selected a specific job board or webpage (listed above), please enter "n/a".
Required Question