WHERE YOU CONTRIBUTEWe are looking for a results-driven
Outbound Logistics Manager to lead and manage outbound transportation operations across US & Canada for our footwear brand. This role focuses on ensuring efficient, cost-effective, and on-time delivery of finished goods from our distribution centres to retail stores, wholesalers, and e-commerce customers. The ideal candidate will bring a strong logistics background, deep knowledge of transport networks, and a passion for delivering premium service aligned with our brand standards.
Candidate must be based in LA/Redlands area. This is a hybrid role with a weekly expectation of splitting time between our Redlands Distribution Center, Downtown LA office, and remote work/work from home.CORE ACCOUNTABILITIESOutbound Logistics Management- Oversee outbound shipments across the US and Canada from regional distribution centres to B2B (retail/wholesale) and B2C (e-commerce) customers, managing domestic and cross-border freight including FTL, LTL, parcel, and intermodal.
- Ensure timely and accurate deliveries in line with customer SLAs, promotional calendars, and seasonal peaks.
- Monitor transport lead times, carrier capacity, and service levels to support product launches and in-season replenishment.
- Managing a team of one coordinator
Carrier & 3PL Coordination- Manage relationships with third-party carriers, parcel services, and 3PL providers across North America.
- Negotiate freight rates and service agreements to achieve optimal cost-to-serve.
- Track carrier performance and lead issue resolution for delays, damages, or service failures.
Process & System Optimization- Drive continuous improvement initiatives to optimize outbound flows, including route optimization, load consolidation, and carrier mix.
- Collaborate with DC operations and customer service teams to align outbound activities with inventory and order fulfilment priorities.
Compliance & Documentation- Ensure compliance with international and local transportation regulations, including customs clearance for outbound cross-border shipments.
- Maintain accurate and timely transport documentation, shipping labels, and export paperwork.
Data & Performance Reporting- Develop and report on KPIs such as OTIF (On Time in Full), delivery cost per unit, and carrier reliability.
- Analyse transport costs and budget adherence to support forecasting and strategic planning.
KEY SKILLS & CAPABILITIES- Proven experience in outbound transport management, preferably in fashion, footwear, or 3PL industry
- Experience with retail, wholesale, and e-commerce delivery models.
- Deep understanding of cross-border logistics and trade between the U.S. and Canada
- Proven success managing multi-region carrier networks and 3PLs
- Experienced in leading implementation and integration of new service providers
- Travel may be required (up to 5%)
- Strong communication and stakeholder management skills
- Strong project management skills
- Hands-on experience with TMS systems
- Analytical and data-driven mindset with strong attention to detail
- Ability to work under pressure and meet strict deadlines during seasonal peaks
- Knowledge of sustainability in transport/logistics (e.g., CO2 tracking, low-emission delivery)
- Familiarity with omnichannel delivery and reverse logistics (returns handling)
- Experience with customs documentation and Incoterms for outbound shipments
- Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.
BE YOURSELF.
ACT COURAGEOUSLY.
SHOW YOU CARE.
At DM your technical capability will go hand in hand with the below:
- Great relationship management that delivers results through effective teamwork
- You'll be a proud custodian to our DM's culture, embodying what we stand for and encouraging others to do the same
- You'll help build a highly engaged team - ensuring a collaborative culture and providing guidance & support to other team members
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness
- You will bring the outside-in; you'll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
- You'll lead the way and role model on all things DE&I & wellbeing
WHAT'S IN IT FOR YOU? - Welcome to the brand pair of Docs
- Employee discount of 65% off footwear and 50% on accessories
- Early Friday finish in the summertime
- Hybrid work schedule
- Affordable & comprehensive Medical, Dental & Vision packages
- Our Employee Assistance Program - for when times might get tough
- 401(k) Pre-Tax and Roth Retirement savings plans
- DM Foundation, supporting and empowering our communities around the world
- Paid volunteer hours
PAY DETAILS- $90,000 - $105,000 per year.
- Exact compensation may vary based on skills, experience, and location.
READY TO FILL YOUR BOOTS?If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.
