As an Outage Manager, you will serve as the primary point of coordination between Caltrol customers, Account Managers, and our Instrumentation & Valve Services (I&VS) team to ensure the successful execution of valve and regulator repair services, replacement valves, and automation solutions.

In this role, you'll manage projects from initial customer engagement through final invoicing, helping customers navigate both planned outages and day-to-day service requirements. You'll play a critical role in defining project scope, preparing quotations, coordinating field and shop resources, resolving unforeseen findings, obtaining customer approvals, and ensuring projects are completed safely, efficiently, and profitably.

What Makes You Successful

You are highly organized, customer-focused, and comfortable managing multiple projects simultaneously. You communicate clearly, build trust quickly, and take ownership of results. You enjoy working cross-functionally and excel at keeping customers, sales teams, and operations aligned to achieve successful outcomes.

Hiring Range:

The hiring range for this position is $80,000-$100,000 annually plus bi-annual Profit-Sharing opportunities. This represents the range Caltrol reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including internal equity, geographic location, skills, qualifications, experience, and the specific requirements of the role.

What you'll be doing:

• Manage outage and service projects from quote through completion, ensuring customer satisfaction and profitable execution.
• Prepare and review quotes, coordinate resources, communicate with customers, and support job closeout activities.
• Partner with customers, Account Managers, service teams, and manufacturers to deliver successful project outcomes.
• Resolve customer issues, scope changes, and technical discoveries throughout the project lifecycle.
• Support business planning through outage tracking, workload forecasting, and resource coordination.
• Participate in scheduling, manpower planning, and workload review meetings.
• Evaluate repair-versus-replacement solutions to deliver the best value for customers.
• Contribute to sales growth, operational excellence, and continuous process improvement.
• Maintain a strong understanding of Caltrol's business operations, financial goals, and service offerings.

What we're looking for:

• High school diploma or equivalent required.
• 3+ years of experience in control valves, valve repair, industrial services, or technical sales.
• Strong customer service, relationship-building, and communication skills.
• Knowledge of valve repair services and industrial maintenance operations.
• Excellent organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities and meet demanding customer deadlines.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to work independently while collaborating effectively across teams.
• Willingness to work overtime as business needs require.
• Ownership mindset with a focus on accountability, results, and continuous improvement.

Preferred Qualifications:

• Background in process control, industrial sales, applications engineering, or valve services.
• Associate's or Bachelor's degree in Engineering, a technical discipline, or equivalent experience.
• Experience supporting customers in refining, power, mining, water/wastewater, food & beverage, HVAC, or other industrial markets.
• Familiarity with Fisher control valves, Emerson products and services, and valve sizing principles.
• Knowledge of control valves, valve repair, automation, actuators, regulators, and related flow control technologies.
• Fisher Control Valve Engineering I & II or similar industry training preferred.

Core Competencies:

Customer Focus: Builds trusted relationships by understanding customer needs, communicating proactively, and delivering exceptional service from start to finish.

Teamwork & Collaboration: Partners effectively with customers, sales, operations, and service teams to achieve shared goals and ensure successful project execution.

Expertise & Business Acumen: Applies technical knowledge, sound judgment, and commercial awareness to develop practical solutions and drive profitable outcomes.

Ownership & Accountability: Takes ownership of results, follows through on commitments, and holds self and others accountable for delivering exceptional customer experiences and business outcomes.

Continuous Improvement: Identifies opportunities to improve processes, systems, and operational efficiency while driving meaningful improvements across the business. Promotes a culture of innovation and problem-solving.

Decision-Making & Problem Solving: Analyzes complex situations, identifies root causes, evaluates options, and implements practical solutions. Balances short-term needs with long-term business objectives.

ESOP - The Ownership Advantage:

Caltrol is proud to be a Certified EO organization and a 100% employee-owned company. Through our Employee Stock Ownership Plan (ESOP), employee-owners share in the success they help create. Ownership is at the center of our culture. We empower our people to take initiative, make decisions, and act like owners because they are owners. We invest in our employee-owners through training, development, and a collaborative team environment that supports exceptional customer experiences. We are also committed to giving back to the communities we serve through company and employee-owner support of nonprofit, educational, and local initiatives.

Learn more here: Caltrol ESOP

Benefits Designed for You and Your Family:

We offer a comprehensive benefits package designed to support our employee-owners' overall health, financial future, and long-term success.

• Profit-sharing opportunities
• 401(k) with employer match
• Flexible time-off +10 paid holidays
• Medical, Dental, Vision - all effective 1st day of the month after your hire date
• Free and unlimited virtual care access to a dedicated physician through AstroDoc
• HSA (with employer contribution) + an FSA
• Company-paid life insurance
• Company-paid short-term disability
• Wellness benefits, including gym and on-demand fitness discounts
• Pet insurance and a pet discount program - because pets are part of the family
• Student loan repayment match program
• Tuition/education reimbursement
• Professional development opportunities because we believe in investing in greatness.

See more here: Benefits at Caltrol

Physical Demands:

Standard office setting. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds.

Travel:

Occasional travel to company trainings.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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