Salary : $4,694.00 - $9,211.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: ORSM2-212194-082225CM
Department: LWC Workforce Support & Training
Division: Office of Unemployment Insurance Administration
Opening Date: 08/25/2025
Closing Date: 8/30/2025 11:59 PM Central
About this JobORS Manager 2
Office of Unemployment Insurance
Division: UI Integration
Location: Baton Rouge, La
Announcement: ORSM2-212194-082225CMThe Louisiana Workforce Commission (LWC) is seeking an
ORS Manager 2 to join the Office of Unemployment Insurance. This position will manage staff, plan, and evaluate the remittance and workflow activities with the Project and HiRE Management Offices (PMO and HMO).
Office of Unemployment Insurance Administration (OUIA) Overview:
OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.
Minimum QualificationsSeven years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR
Six years of full-time experience in any field plus four years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR
A bachelor's degree plus four years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR
An advanced degree in any field or a Juris Doctorate plus three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information Job Duties:
• Accomplishes Staff Results by: communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and recommending discipline of employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Project Management: Utilize project management (PM) skills to manage all IT and non-IT assigned projects. This activity will include the utilization of appropriate PM software, assigning tasks, deadlines, resource allocations, identifying responsible parties, and tracking all activities.
• Knowledge Base: Obtains and maintains a detailed knowledge of all federal and state policies and regulations that relate to the UI program.
• User Acceptance Testing (UAT): Creates formal written test plans to capture all conditions necessary to test all aspects of requirements identified in the BRD. Incumbent may conduct actual testing or manage the testing process of all subject matter experts (SMEs).
• Accomplishes Section Objectives by: managing the processing of all UI forms/documents and placement in workflow system according to operating procedures; evaluating work results; enforcing productivity standards; analyzing productivity problems; initiating audits; providing reconciliation and claim processing resources; identifying new technology; maintaining confidentiality systems and controls.
• Other duties as assigned
Position-Specific Details:
Appointment Type: This position may be filled as either a Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and agency-wide permanent status employees); or by Detail to Special Duty. Current permanent status, classified employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.
How To Apply:
No Civil Service test score or assessment is required to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
All applicants selected for employment must submit to drug screening and a background check.
For further information about this vacancy, contact:
Connie Muse
The Louisiana Workforce Commission is an equal employment opportunity employer and
SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (),
- Louisiana School Employees Retirement System (), among others
01
Are you currently employed with the Louisiana Workforce Commission (LWC), serving with permanent status? (This does not include probational, WAE, restricted, or job appointments).
02
Do you have any management experience?
03
Do you have any knowledge of Unemployment Insurance?
Required Question
