Southern Company

Organizational Human Performance Coordinator

Southern Company • $85K — $100K *
Naperville, IL 60540In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience.
  • 5+ years in utility operations or process improvement.
  • Experience with Human Performance programs and organizational learning initiatives.
  • Skills in facilitating meetings and workshops.
  • Strong background in preparing executive communications and reports.

Responsibilities

  • Support execution of Human Performance initiatives and monitor progress.
  • Champion continuous improvement of Human Performance practices.
  • Facilitate learning reviews and identify organizational opportunities.
  • Analyze performance data to identify trends and improvements.
  • Develop and maintain reports and communication materials for stakeholders.
  • Support the delivery of Human Performance training and workshops.
  • Collaborate with cross-functional teams to achieve organizational objectives.

Benefits

  • Health, dental, and vision insurance.
  • Retirement savings plan with employer contribution.
  • Paid time off and flexible scheduling options.
  • Professional development opportunities and training programs.
  • Dynamic and collaborative work environment.
Full Job Description
Job Description

The Organizational Human Performance Coordinator is responsible for supporting the execution and continuous improvement of the Southern Company Gas Human Performance strategy through coordination of enterprise initiatives, facilitation of organizational learning, performance analysis, and implementation of process improvements that strengthen operational excellence, reliability, and safety performance. Responsibilities include, but are not limited to:

Human Performance Program Support
  • Support the execution of enterprise Human Performance initiatives by coordinating activities, tracking deliverables, monitoring progress, and preparing stakeholder communications.
  • Champion the implementation and continuous improvement of Human Performance principles and practices across operational organizations.
  • Support adoption of Human Performance Standards of Excellence and enterprise learning strategies that improve organizational effectiveness and reduce operational risk.
  • Assist in translating Human Performance strategy into actionable plans and sustainable business improvements.

Organizational Learning and Performance Improvement
  • Facilitate or support event learning reviews, learning teams, normal-work observations, and post-event evaluations to identify organizational learning opportunities and system improvements.
  • Apply Human Performance concepts, root cause analysis, barrier analysis, Lean methodologies, and continuous improvement tools to address operational challenges and strengthen organizational defenses.
  • Identify trends, contributing factors, and systemic improvements through analysis of operational performance data and event learnings.
  • Support the development, implementation, and tracking of corrective actions and performance improvement initiatives.

Business Intelligence, Reporting, and Communications
  • Develop and maintain Human Performance dashboards, reports, presentations, website content, and communication materials.
  • Prepare management reports and stakeholder updates that communicate initiative status, performance trends, lessons learned, and improvement opportunities.
  • Maintain Human Performance documentation, standards, processes, playbooks, and lessons learned within enterprise knowledge management systems.
  • Support business intelligence and analytics efforts that enable informed decision-making and organizational learning.

Training and Facilitation
  • Support the development and delivery of Human Performance training, workshops, and learning experiences.
  • Facilitate collaborative problem-solving sessions and stakeholder engagement activities.
  • Assist operational teams in identifying improvement opportunities and implementing sustainable solutions.
  • Promote a learning-focused culture that encourages open communication, continuous improvement, and operational excellence.

Cross-Functional Collaboration
  • Partner with Operations, Safety, Training, Pipeline Safety Management Systems, Technology, Analytics, Customer Experience, Process Integration, and other stakeholders to support enterprise objectives.
  • Coordinate action plans and monitor implementation efforts across multiple business functions.
  • Build effective working relationships with leaders and employees at all organizational levels.
  • Support initiatives that improve customer service, operational performance, safety excellence, and business results.

JOB REQUIREMENTS

Education and Experience
  • Bachelor's degree in Business Analytics, Information Technology, Engineering, Occupational Safety, Organizational Effectiveness, or a related field preferred; or equivalent combination of education and relevant work experience.
  • Five (5) or more years of experience in utility operations, process improvement, safety, organizational effectiveness, Human Performance, project coordination, or related disciplines preferred.
  • Previous experience supporting Human Performance programs, event learning processes, learning teams, or organizational learning initiatives strongly preferred.
  • Experience facilitating meetings, workshops, learning teams, or cross-functional improvement efforts preferred.
  • Demonstrated experience preparing executive presentations, reports, and stakeholder communications.

Knowledge, Skills, and Abilities
  • Strong written, verbal, presentation, and facilitation skills.
  • Ability to communicate complex concepts in a clear, concise, and effective manner.
  • Knowledge of utility operations, customer operations, field operations, safety systems, resource management, and supporting business processes preferred.
  • Demonstrated ability to manage multiple priorities, coordinate action plans, and execute initiatives in a fast-paced environment.
  • Strong analytical and problem-solving skills with the ability to identify trends, risks, and opportunities for improvement.
  • Ability to effectively engage, influence, and collaborate with stakeholders across all levels of the organization.
  • Proven ability to work independently and within highly cross-functional teams.
  • Advanced proficiency in Microsoft Excel, Microsoft PowerPoint, and other presentation and reporting tools.
  • Experience with Microsoft Power BI or similar data visualization and dashboarding applications preferred.
  • Experience using business systems, including Customer Information Systems, Customer Service Systems, Customer Management Applications, Customer Care and Billing systems, Click software solutions, or preferred similar platforms.


About the Team

AGL Services Company

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

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