Job Description
Job Summary
As the Manager, Organizational Change Management (OCM), you are responsible for leading the people side of change for strategic initiatives and enterprise-wide transformations including process re-engineering, business operating model implementations, ERP implementations, platform implementations and digital transformations. This role requires experience, expertise and balance in both strategy and execution pull-through from intake thru adoption. Role will be accountable for the design and execution of change strategies that enable adoption, sustainment, and realization of business outcomes. The OCM Manager partners closely with Vertiv leadership, IT leadership, business leaders, program teams, and functional stakeholders to ensure changes are understood, embraced, and embedded into daily operations and deliver measurable outcomes. Strong background in organizational change management strategy and execution required.
Key partnerships include IT, Global Process Owners, Sales, HR, Growth & Strategy, and others.
Travel: upwards of 25% domestic and international.
Key Responsibilities
Change Strategy & Planning
Develop and execute comprehensive change management strategies aligned to business objectives
Assess change impacts and organizational readiness across people, processes, and behaviors
Define and manage change plans including stakeholder engagement, communications, training, and adoption metrics
Design and manage key enabling change strategy deliverables including, but not limited to: stakeholder analysis, communication strategy & plans, learning plans
Adoption, Measurement & Sustainment
Define and track adoption, engagement, and readiness metrics
Identify resistance and risks, implementing mitigation strategies
Support sustainment planning to embed new ways of working into culture, processes, and performance management
Align change efforts with HR, Communications, Operations, and other enabling functions
Contribute to OCM standards, tools, and continuous improvement practices
Requirements:
Undergraduate Degree in Business Administration, Organizational Development, or a related field.
Master's Degree in the above preferred.
6+ years of Organizational Change Management strategy and execution for large-scale, complex, global transformation initiatives in a fast-paced, matrixed organization from execution thru adoption. This includes developing and implementing a comprehensive strategy, development/management of tools and frameworks, along with frameworks for adoption and metrics.
Proven track record with process redesign.
Proven track record of adoption planning, metrics and value realization to measure change impact business case benefits.
Prosci certification.
Ability to influence across all levels of the organization, building relationships at all levels.
Deep expertise in designing and implementing change strategies that deliver measurable business outcomes and align with organizational goals.
Advanced understanding of change management methodologies such as, but not limited to, Kotter, Prosci, ADKAR, as well as process improvement frameworks like LEAN/Six Sigma and Agile.
Strong ability to collaborate across all levels and with executive leadership, influence decision-making, and foster alignment across diverse teams and geographies.
Exceptional communication and interpersonal skills, with the ability to build trust, inspire collaboration, and navigate cultural and geographic diversity.
Experience in data-driven decision-making and leveraging analytics to guide strategy and measure success.
Experience navigating a global organization.
Certifications in project management (PMP), or process improvement (LEAN/Six Sigma) preferred.
Consulting background working with a variety of clients and transformation initiatives preferred.
This role is in the office 5 days per week with the potential for domestic/international travel upwards of 25% annually.
Key Success Measures
Adoption and sustainment of change aligned to business outcomes
Leader and stakeholder confidence in change execution
Reduced resistance and faster realization of intended benefits
Strong integration of people, process, and technology change
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
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About the Team
