Your Opportunity: Taylor Corporation is looking for an experienced Oracle Fusion Operational Excellence Leader to lead and manage ongoing support, optimization, governance, and continuous improvement of Oracle Fusion Cloud ERP across Finance, Supply Chain, Manufacturing, Procurement, and related business functions.

Work Authorization:To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship.

Your Responsibilities:

Operational Leadership

• Own end-to-end production support for Oracle Fusion Applications
• Lead incident, problem, and change management processes
• Establish and monitor SLAs, KPIs, and operational scorecards
• Oversee ticket backlog management and prioritization
• Ensure system stability during quarterly Oracle updates

Team Management & Vendor Oversight

• Lead and develop onshore and offshore functional analysts
• Drive performance management, knowledge growth, and cross-training
• Manage third-party partners and Oracle Support relationships
• Conduct independence and capability assessments across team members
• Promote automation and continuous improvement within support operations

Continuous Improvement & Optimization

• Identify and prioritize enhancement opportunities aligned to business strategy
• Drive automation of manual processes and reporting where feasible
• Facilitate root cause analysis to reduce recurring incidents

Reporting & Performance Management

• Develop executive-level dashboards tracking:
  • Incident trends
  • Ticket volumes
  • SLA adherence
  • Automation progress
  • Enhancement pipeline
• Provide leadership updates on system health and risk posture

You Must Have:

• 7+ years of ERP experience with at least 3 6 years in leadership
• Deep functional knowledge of Oracle Fusion (SCM or Manufacturing focus preferred)
• Experience managing production support in a complex enterprise environment
• Strong vendor and offshore team management experience
• Demonstrated experience establishing operational KPIs and governance frameworks
• Excellent executive communication skills

We Would Also Prefer:

• Experience leading post-implementation stabilization
• Familiarity with automation tools and AI-enabled support solutions
• Experience or knowledge of CPQ, OTM, and Flexi-Pro

Theanticipatedannual salary range for this position is $130,000 - $150,000.The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just onecomponentof Taylor Corporation9s total compensation and benefits package for employees.

The Employer retains the right to change or assign other duties to this position.