Infosys

Oracle B2C Service Cloud (RightNow) Consultant

Infosys$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience with Oracle B2C Service Cloud components such as scripting and configuration
  • Proficiency in REST APIs and web technologies including PHP and JavaScript
  • Familiarity with Oracle B2C architecture and security
  • Bachelor's degree or equivalent experience accepted
  • Valid U.S. work authorization without sponsorship required

Responsibilities

  • Participate in gathering requirements and validating ERP specifications
  • Assist in customizing ERP modules based on business needs
  • Develop new features and maintain codebases for performance
  • Configure interfaces and manage data flow between ERP systems
  • Assess ERP performance and compliance with regulations
  • Create documentation and deliver training for ERP customizations

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Various types of supplemental insurance
  • 401(k) plan with contributions
  • Paid holidays and Paid Time Off
Full Job Description
Job Description

In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:
• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your contribution to the team:
• Knowledge of ERP systems and integration techniques, along with sector focus
• The ability to handle end to end ERP package customization and implementation
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

Required Skill and Experience
• Experience in Oracle B2C Service Cloud (RightNow) components including scripting, event handlers, BUI extensions, add ins, business rules, workflows, and workspace configurations
• Experience in REST APIs, ROQL, ConnectPHP, and web technologies (PHP, .NET, JavaScript, jQuery, HTML, CSS)
• Experience with Oracle B2C architecture, data model, configuration, and security.
• Experience in UI & Markup Language, PHP

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bangalore, Karnataka, India. Infosys is the second-largest Indian IT company after Tata Consultancy Services by 2017 revenue figures and the 596th largest public company in the world based on revenue. On 31 March 2018, its market capitalisation was $37.32 billion. The credit rating of the company is A? (rating by Standard & Poor's).
Learn more about Infosys
Size
314,015 employees
Market Cap
$77.5 billion
Industry
Net Income
$178.5 billion
Founded
2004
5 Year Trend
+12.2%
Revenue
$945.9 billion
NASDAQ

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