POSITION SUMMARY: Within a division, the Operations Supervisor -Recycling Center is responsible for supervising the recycling and other post-collection activities in the recycling center. The Operations Supervisor oversees a team of dispatchers, operations clerks, drivers, sorters, helpers and other equipment operators, who are responsible for the efficient operation of the recycling center. The Operations Supervisor works with the General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance
with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
PRINCIPAL RESPONSIBILITIES:- Works to remove unsafe conditions or situations from the recycling center and all related recycling post-collection activities. Partners with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Oversees effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees;
implement and maintain and effective loss control and safety program. Engages assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. - Provides service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Interacts with customers to solve and rectify any issues and improve the overall customer experience. Serves as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
- Resolves unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Establishes productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Executes other operational plans to help achieve or exceed the division's budgeted goals.
- Builds and develops talent on the team, understands employees' career goals and provides coaching to get employees ready for advancement with the Company.
- Creates a collaborative, communicative team environment and drive employee engagement with the Company.
- Performs other job-related duties as assigned.
KNOWLEDGE / SKILLS / ABILITIES:- Knowledge in waste or service industry.
- Ability to address conflicts or disputes proactively and resolve issue constructively.
- Able to direct large staff.
- Ability to work in fast-paced environment.
- Knowledge in the operation of transfer sites, waste/recycling trucks.
- Is collaborative; builds and works with teams. Creative thinker who challenges conventional solutions.
- Working knowledge of applicable Provincial, Federal, and Municipal laws.
- Excellent oral and written communication skills, ability to deal with customers and the public in an effective and courteous manner.
MINIMUM REQUIREMENTS:- Possess a valid Ontario Driver's License, Class "G" or DZ is an asset.
- Minimum of 2 - 4 years of experience in related field.
- Practical experience in a leading and developing front line staff, setting and achieving performance goals and navigating complex challenges through strong analytical and decision-making skills.
Pay Range:The pay range for this position is $87,000.00 to $119,700.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):Bonus - Annual Incentive Plan Target, 10% Annual
Rewarding Compensation and BenefitsEligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
