We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor to help new customers implement JetInsight and to achieve ongoing value with the platform. Your responsibilities will include: • Onboarding and training charter operators • Driving adoption and usage of JetInsight's product and managing customer relationships • Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value • Identify opportunities to drive usage and adoption while working with cross functional teams You resonate with the following skills, traits, and experience: • 2+ years of proven success as a CSM or Account Manager ideally in a technology company • An attitude that gets things done • A desire to learn and immerse yourself in a new industry to truly understand the customer • Track record of effective onboarding and long-term relationship management • Strong problem solving abilities to quickly understand customer's core issues and find creative solutions • Possess phenomenal communication and presentation skills • An interest in aviation and/or the travel industry is a plus!