Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team. **Roles and Responsibilities:** - Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365. - Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements. - Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels. - Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly. - Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks. - Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations. - Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems. - Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required. - Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance. - Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied. - Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution. - Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development. **Qualifications/Experience:** - Active TS/SCI Clearance - 10+ years of relevant experience - Experience in voice communications technology, including VoIP, VoSIP, and TDM systems. - Strong technical knowledge of telecommunications equipment and systems management. - Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers. **Education/Certifications:** - Bachelor's Degree in a related field (required) - Security Plus Certification (required)