Job Responsibilities and Duties

• Coaches and validates the execution of Team Member and Manager training within an assigned territory

• Validates and supports LTO training and execution in assigned territory

• Oversees the execution of Team Member and Manager training within an assigned territory

• Provides feedback on Team Member and Manager training materials

• Facilitates LTO training and execution in assigned territory

• Sources Trainers and executes training for designated NSOs

• Partners with Area Directors on post NSO action planning

• Develops Trainers to ensure Area self sufficiency for growth

• Supports test initiatives and provides feedback to Restaurant Excellence team

• Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams

• Supports training projects and adheres to timelines

• Partners with Field Ops to support area people planning and Manager development

• Supports license and International training and NSO process in assigned areas

 Knowledge, Skills, Abilities

• Ability to lead a field based team

• Demonstrates ability to train and enforce SOPs

• Strong knowledge of Company standards and processes

• Passion for operations and people development

• Ability to provide feedback to various levels of operations leadership as appropriate

• Strong facilitation and communication skills

• Strong organization skills

Travel Requirements

• Flexibility to travel a minimum of 14 days away from home to lead and support New Store Openings

• Ability to be in the field working side-by-side with operations 3-4 per week

Work Experience

3-5 years

Supervisory Experience

1-3 years

Related Experience

1+ years facilitating training in a multi-unit hospitality environment

2+ years Management experience in the hospitality industry