Citigroup, Inc

Operations Support Senior Lead Analyst

Citigroup, Inc • $119K — $179K *
Tampa, FL 33647In-Person
Enterprise Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Engineering, Information Technology; Master's preferred.
  • Proven experience in leading complex operational productivity programs.
  • Strong expertise in Agile methodologies and transformation.
  • Exceptional communication, interpersonal, and presentation abilities.
  • Demonstrated ability to influence and work with cross-functional teams and senior leadership.
  • Strong analytical and problem-solving capabilities.

Responsibilities

  • Drive program execution, ensuring robust governance in collaboration with partners.
  • Continuously evaluate program performance and seek areas for improvement.
  • Align program contributions with technology delivery plans effectively.
  • Provide timely updates to Senior Management Team through productivity forums.
  • Cultivate strong relationships across functions to ensure collaborative delivery.
  • Collaborate across geographies and functional areas with diverse teams.
  • Lead independently and drive initiatives in a complex organizational context.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off, including vacation, sick leave, and holidays.
Full Job Description
Overview:

We are seeking a highly accomplished and dynamic Business Execution Lead to join our team as part of the Technology Enabled Operations Productivity program. This pivotal role is crucial in delivering operational efficiency and effectiveness across Services. This role will be a lead in the Ops Productivity, Strategy and Investment Planning team ensuring robust governance, timely communication, and alignment with strategic objectives.

Key Responsibilities:

Ops Productivity Program Execution:
  • Drive the program across Services, ensuring a strong governance process is in place in collaboration with Ops, Product and Technology partners
  • Continuously assess program performance against objectives and identify areas for improvement.
  • Ensure the program effectively contributes to meeting and exceeding technology delivery plans.
  • Utilize productivity forums and sub-forums, to provide clear and timely updates to Senior Management Team (SMT).
  • Foster strong relationships across associated Product, Operations, and Technology functions to secure buy-in, manage expectations, and ensure collaborative project and commercialization delivery
  • Partner effectively with diverse teams across geographies and functional areas
  • Demonstrate leadership and the ability to operate independently, making informed decisions and driving initiatives forward within a global, highly complex organizational environment.

Stakeholder Management and Communication:
  • Communicate program status, issues, risks, and their disposition to stakeholders.
  • Act as a challenger to the change management workstream, ensuring investments align with growth areas.
  • Represent Services Operations at various forums, including investment coordinators, central ops program governance, and Organizational PMO forums.

What we need from you:
  • Bachelor's degree in a related field (e.g., Business Administration, Engineering, Information Technology). Master's degree preferred.
  • Proven track record of successfully leading and delivering complex operational productivity programs.
  • Strong understanding of Agile methodologies and experience of Agile transformation programs.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to influence and collaborate effectively with cross-functional teams and senior leadership.
  • Strong analytical and problem-solving skills.


Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$119,680.00 - $179,520.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 11, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

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Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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