City of Toronto

OPERATIONS SUPPORT OFFICER

City of Toronto • $74K — $109K *
Toronto, ON M3C 0E3In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education in Human Resources Management, Business Administration, or relevant discipline.
  • Experience in HR functions such as Workforce Planning, Recruitment, and Labour Relations in a unionized setting.
  • Knowledge of corporate HR policies, collective agreements, and employment legislation.
  • Proven track record in coordinating complex projects and processes.
  • Strong research and report writing skills for senior management purposes.
  • Familiarity with HR Payroll systems like SAP and SuccessFactors; Kronos experience is a plus.
  • Proficient in Microsoft Office Suite applications.

Responsibilities

  • Assist in HR administration for the Parks & Recreation Division.
  • Coordinate the Seasonal Employees' Work Selection program.
  • Maintain and analyze workforce data using spreadsheets and databases.
  • Implement policies and procedures for program requirements.
  • Prepare reports and updates for special projects and assignments.
  • Manage confidential HR information and ensure strict confidentiality.
  • Support budget administration and monitor unit expenditures.

Benefits

  • Full-time and permanent position with stability in employment.
  • 35-hour work week, offering work-life balance.
  • Central location at Etobicoke Civic Centre, easily accessible.
  • Opportunities to work on diverse projects within the community.
  • Engagement with various departments and stakeholders.
Full Job Description
Job ID: 66084
Job Category: Administrative
Division & Section: Parks and Recreation, PFR Management Services
Work Location: Etobicoke Civic Centre, 399 The West Mall, Toronto, M9C 2Y2
Job Type & Duration: Full-Time, Permanent
Salary Range: $74,781.00 - $109,815.00Shift Information: Monday - Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 10-AUG-2026 to 24-AUG-2026

Major Responsibilities:

Reporting to the Supervisor of Staffing/Payroll, the Operations Support Officer will assist with centralized human resource and administration support functions for the Parks & Recreation Division (P & R), Management Services Section (MS).

  • Liaises with P & R Operating & Business Units and People & Equity Division to support the coordination of workforce management and development activities including; divisional onboarding, staffing transactions, training, hiring and scheduling activities, and administration of resources to support the client sections.
  • Coordinates and maintains the annual Division's Seasonal Employees' Work Selection program.
  • Tracks and maintains the division's statistical and workforce data, such as staffing transactions, training and development, recruitment and labour relations activities, and project management, utilizing excel spreadsheets and databases and responds to related enquiries.
  • Implements detailed plans related to policies/procedures regarding program specific requirements.
  • Coordinates special projects and assignments, prepares briefing notes, status updates and reports.
  • Supports and participates on team projects, collects, maintains and analyzes data, researches information and prepares data reports.
  • Deals with and has access to confidential human resources information and ensures confidentiality.
  • Creates and maintains electronic files, spreadsheets, and databases ensuring records are maintained in accordance with Corporate and Divisional policies and retention periods.
  • Provides support and information to meetings, complaint handling, labour relations and staff development initiatives and leads unit projects as needed.
  • Assists with the administration of the annual budget for the unit and ensures that the unit's expenditures are maintained within approved budget limitations.
  • Prepares and organizes Council and Committee materials including confidential and employment/labour relation matters, background, and briefing notes.
  • Effectively communicates changes in policies and procedures within the Division Sections.
  • Coordinates planning and sustainment activities for part-time scheduling process for Recreation Workers.
  • Liaises with other support functions as needed.


Key Qualifications:
  1. Post-secondary education in Human Resources Management, Business Administration or a discipline pertinent to the job function and/or equivalent combination of education and work experience.
  2. Experience working in Human Resource functions, in one or more of the following areas (Workforce Planning, Recruitment, Training and Development, Labour Relations, Health & Safety) in a unionized environment.
  3. Experience with the application of corporate human resources policies & procedures, guidelines, collective agreement obligations, and employment legislation such as Employment Standards Act, Human Rights Code, and Occupational Health and Safety Act.
  4. Considerable experience with coordinating projects and large scale, multi-faceted process coordination.
  5. Experience in researching, developing/writing reports and correspondence for the consideration of senior management and Council.
  6. Considerable experience with corporate HR Payroll systems, SAP and SuccessFactors. Experience in the use of Kronos Workforce Central considered a strong asset.
  7. Considerable experience in Microsoft Suite applications (e.g. Word, Excel, Power Point).
  8. Excellent verbal and written communication skills with the ability to effectively communicate and present clearly to a variety of audiences.
  9. Excellent customer service and interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and stakeholders.
  10. Strong problem solving, organizational skills and time management skills with the ability to manage multiple priorities meeting tight deadlines.
  11. Ability to use discretion and maintain confidentiality when handling sensitive information.
  12. Ability to work independently and cooperatively with multi-disciplinary groups and others in a team environment.


About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

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Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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