Operations Supervisor
Key Responsibilities:
- Leadership & Team Development
- Provide positive, proactive leadership that fosters collaboration, accountability, and respect.
- Coach and mentor team members to support their professional growth and skill development.
- Build a high-performing team culture focused on safety, reliability, and continuous improvement.
- Conduct regular check-ins and performance appraisals with an emphasis on constructive feedback and career progression.
- Promote open communication and engagement across all levels of the operations team.
- Lead by example in demonstrating Lakeland Power's values and commitment to safety and service excellence.
Operational Leadership:
- Ensure staff and public safety at all times.
- Enforce compliance with OHSA, policies and procedures, EUSA and ESA rules.
- Manage direct reports including Lead Hands, Line Crews, and Labourers, as well as external contractors and stakeholders as assigned.
- Schedule daily work and annual on-call rotations for all direct reports based on operational needs and staffing requirements.
- Conduct regular crew visits (internal and contract staff) to verify proper Health and Safety procedures; document and report findings to the Operations Director.
- Provide on-site supervision for larger and more technical projects.
- Assist with budget preparation, monitor performance, and work toward achieving budget targets.
- Recommend improvements to processes, procedures, and workflows to maximize efficiency.
- Recommend training for employee safety and development to the Operations Director.
- Recommend improvements in safety and reliability for the distribution system.
- Assist with and document mandatory monthly departmental Health and Safety meetings.
Operational Maintenance & Coordination:
- Ensure routine maintenance of Lakeland Power vehicles and tools.
- Coordinate with the Engineering Department to prioritize work projects for timely completion.
- Ensure completion of all required documentation by direct reports (e.g., tailboards, stock sheets, work protection).
- Notify necessary departments immediately of outages and restoration of power.
- Respond to customer concerns promptly and professionally.
- Collaborate with community partners and stakeholders within Lakeland's service area to meet operational needs.
- Work closely with Hydro One counterparts to ensure customer needs are met during outages.
- Ensure live line tools, protective equipment, and testing devices are sent for testing, calibration, and maintenance.
- Oversee completion of the tree trimming program per specifications and respond to hazardous tree removal requests.
- Maintain work permits and hold-off logs pertaining to UWPC.
- Act as controlling authority for switching and supporting guarantees with internal, external, and neighbouring LDCs.
- Maintain stations in accordance with Lakeland's Maintenance and Inspection program.
- Obtain pricing and tenders for upcoming jobs and equipment for approval from the Operations Director.
- Perform other duties as assigned by the Operations Director.
Qualifications:
- Red Seal Certified Powerline Technician (Linesperson) designation required.
- Minimum 5+ years of progressive experience in line operations, with demonstrated career growth and leadership responsibilities.
- Strong knowledge of Ontario's electricity distribution sector, including safety standards and regulatory compliance.
- Proven ability to lead, coach, and mentor line crews while fostering a positive team environment.
- Excellent leadership, communication, and organizational skills.
- Valid Ontario driver's license and ability to travel within the service territory.
What Lakeland has to offer?
- Competitive compensation
- OMERS defined benefit pension plan
- Employer-paid benefit package
- Flexible work arrangements
- Career development opportunities
- Work in a collaborative environment that values innovation, safety, and community impact.
Salary Range: $115,000-130,000 + performance incentive
*This vacancy is for an existing position
Please submit your detailed cover letter, salary expectations, and resume to https://lakelandholding.bamboohr.com/careers/62 by Sunday, August 9th at 11:59 PM.
