TeleTech

Operations Specialist

TeleTech$55K — $126K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in data entry, file management, or documentation control tasks
  • Proficiency in organizing and updating content on document management systems like SharePoint
  • Ability to maintain structured file organization aligned with PMO expectations
  • Capable of adhering to established processes and meeting deadlines
  • Strong skills for escalating data or documentation discrepancies
  • Experience working independently with minimal guidance
  • Eligibility to obtain a Secret clearance
  • Bachelor's degree in a relevant field

Responsibilities

  • Organize, upload, and maintain program artifacts for accuracy and PMO compliance
  • Utilize SharePoint and Power Platform solutions to streamline workflows
  • Ensure documentation and operational artifacts are accessible and systematically stored
  • Apply knowledge of processes to resolve routine issues and maintain data integrity
  • Provide administrative support to senior PMO stakeholders as needed

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition and awards for exceptional performance
Full Job Description
Operations Specialist
The Opportunity:

Are you looking for an opportunity to be at the center of Program Management Office (PMO) execution and help keep complex programs organized and running smoothly? As an Operations Specialist, you will play a critical role in maintaining the accuracy, structure, and organization of PMO data and artifacts. You'll work within established SharePoint and workflow systems created by the PMO's technical developer and ensure that files, data, and documents are consistently captured, updated, and ready for use. Your attention to detail will help ensure high-quality reporting, workflow continuity, audit readiness, and smooth program operations.

As an Operations Specialist, you know the complexities of supporting a project from concept to completion. Many programs require a significant investment of limited resources, and it's imperative to keep the project on a productive path. That's why we need you, an Operations Specialist who can help ensure success through careful analysis and effective communication.

On our team, you'll provide day-to-day operational support to the Program Management Office (PMO) by managing documentation, data entry, file tracking, and updates within established digital workspaces.

Join our team and help build the operational foundation that keeps PMO activities efficient and mission-focused.

What You'll Work On:
  • Organize, upload, and maintain program artifacts, ensuring completeness, correctness, and adherence to PMO structure and governance.
  • Utilize SharePoint and Power Platform-enabled solutions created by the development team to keep workflows running smoothly.
  • Ensure PMO documentation, deliverables, and operational artifacts are collected, labeled, stored, and maintained in an orderly and searchable state.
  • Apply working process knowledge to resolve routine issues, escalate discrepancies, and ensure consistent data integrity.
  • Work independently with some guidance and may support senior PMO stakeholders on administrative or coordination tasks.


You Have:
  • Experience with data entry, file management, or documentation control tasks
  • Experience organizing and updating content on a document management system such as SharePoint
  • Ability to gather, organize, and maintain files and datasets using structured approaches consistent with PMO expectations
  • Ability to follow established processes and meet deadlines
  • Ability to escalate data or documentation inconsistencies
  • Ability to work independently with some guidance
  • Ability to obtain a Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience supporting PMO or project management environments
  • Experience with SharePoint lists, libraries, metadata, or tagging
  • Experience handling structured file organization, naming conventions, or versioning
  • Experience with Power Platform interfaces, including forms, lists, and automated tasks
  • Experience coordinating with technical teams or business analysts
  • Ability to pay strict attention to detail
  • Possession of excellent organizational skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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