Operations Specialist - Front Desk

DoorDash

$76K — $113K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1+ years of experience in shipping/receiving, logistics, or front desk coordination
  • Highly organized and detail-oriented
  • Strong communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Familiarity with office and procurement systems (Google Workspace, Coupa, Brex)
  • Ability to lift and move packages up to 40 lbs

Responsibilities

  • Own all inbound and outbound shipping and receiving for the office
  • Log, sort, and route packages and freight to recipients or storage areas
  • Coordinate outbound shipments, including pickups and documentation
  • Maintain accurate shipping logs and reconcile discrepancies
  • Serve as a front desk ambassador for visitors and employees
  • Manage foot traffic and vendor deliveries to the office
  • Support office operations by tracking work order tickets

Benefits

  • Flexible paid time off and 80 hours of paid sick time per year for salaried roles
  • Vacation and sick time accrued for hourly roles
  • Access to comprehensive benefits listed on the careers page
Full Job Description
We're looking for a Logistics & Front Desk Associate to own inbound and outbound package flow, while also serving as a key front-of-house presence at our front desk. This hybrid role ensures every package, shipment, and delivery is tracked, sorted, and delivered to the right person or team - without loss or delay - while providing a professional, welcoming front desk experience for employees, candidates, and visitors. You'll work closely with Supply Chain, Facilities, and engineering teams to eliminate lost packages, cut down search time, and stand up a single, well-organized shipping/receiving location for the office. The Logistics & Front Desk Associate will report to the Supply Chain Lead. You're excited about this opportunity because you will... • Serve as the primary owner of all inbound and outbound shipping and receiving for the office, establishing and maintaining a dedicated, well-labeled shipping/receiving location • Receive, log, sort, and route packages, mail, and freight to the correct recipient, team, or storage area • Coordinate outbound shipments, including carrier pickups, labeling, and documentation • Maintain accurate shipping/receiving logs and reconcile discrepancies • Serve as a front desk ambassador: greet and check in visitors, employees, and candidates; manage sign-ins and badges; answer and route calls and inquiries • Direct and control the flow of foot traffic into the office, including vendors and Dashers dropping off deliveries • Support day-to-day office and facilities operations, submitting and tracking work order tickets as needed • Partner with Supply Chain, Facilities, and Engineering to continuously improve package intake, storage, and hand-off processes • Provide basic purchasing/procurement support (e.g., Coupa, Brex) and reconcile receipts and invoices related to shipments We're excited about you because... • You have 1+ years of experience in shipping/receiving, mailroom, warehouse, logistics, or front desk/office coordination • You are highly organized and detail-oriented - nothing falls through the cracks • You have strong communication and interpersonal skills, and are comfortable being the first point of contact for guests and employees • You can juggle multiple priorities - packages, visitors, and admin tasks - in a fast-paced environment • You're comfortable with everyday office and procurement systems and technology (Google Workspace, Slack, visitor management, Coupa, Brex, or similar) • You're able to lift and move packages up to 40 lbs as part of daily shipping/receiving duties • You bring sound judgment, discretion, and a customer-focused mindset to everything you do Bonus points... • Experience in a tech startup or fast-paced corporate environment • Familiarity with procurement/inventory systems (Coupa, SAP, NetSuite, or similar) • Experience with facilities coordination or workplace experience roles • Forklift certification or demonstrated warehouse safety training • Experience supporting hardware, robotics, or R&D teams with inventory or parts handling We expect this position to be filled by 17/11/2026 Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. To learn more about our benefits, visit our careers page here. See below for paid time off details: • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $76,900-$113,000 USD

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