About this role:

Wells Fargo is seeking a Lending Operations Senior Manager to lead our Supply Chain Finance Team as a part of Commercial Banking (CB) Operations division. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop teams of individual contributors in roles with moderate work complexity and risk in the Operations functional area
• Lead day-to-day servicing operations across Supply Chain Finance (SCF), including payment application reconciliations and exception resolution to ensure accuracy and timeliness of client deliverables
• Drive client servicing excellence by partnering with Relationship Managers, Treasury, Cash Application and cross-functional teams to establish clear expectations and eliminate processing delays
• Serve as primary escalation point for complex client issues, including unidentified payments, aged items, and operational exceptions, ensuring timely resolution and risk mitigation
• Oversee end-to-end account servicing activities including adjustments, reversals, chargebacks, and account research, ensuring adherence to service level agreements and control standards
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Develop and implement business unit strategies
• Provide expertise for technical, operational and processing functions related to business unit
• Manage operational controls and risk processes, including audit readiness, RCSA support, and control execution across servicing activities
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Collaborate and influence all levels of professionals including more experienced managers
• Lead and develop a team of Operations professionals, providing coaching, workload prioritization, and performance management to ensure consistent service delivery
• Monitor portfolio activity and operational metrics (aging, volumes, exceptions) to identify trends, capacity needs, and improvement opportunities
• Manage allocation of people and financial resources for Operations
• Support onboarding, training, and knowledge transfer for new hires and evolving processes, including development of SOPs and process documentation
• Influence strategic direction of servicing model to support portfolio growth, increased transaction volume, and evolving client needs
• Drive adoption of advanced analytics, automation, and AI-enabled solutions to streamline processes, improve decisioning, and scale operations efficiently
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience supporting Supply Chain Finance, Commercial Banking Operations, Trade Finance, or related lending operations environments
• Knowledge of payment reconciliation processes, cash application workflows, exception management, and account servicing activities
• Experience leading operational teams in a high-volume, deadline-driven environment with moderate to high operational risk
• Ability to identify operational inefficiencies and implement process improvements that enhance client experience and reduce risk
• Experience managing operational controls, audit activities, RCSA support, and regulatory or compliance-related initiatives
• Experience partnering across Treasury, Relationship Management, Technology, Risk, and Operations teams to resolve complex servicing issues
• Ability to analyze operational metrics, aging reports, portfolio trends, and capacity planning data to drive decision-making
• Experience developing standard operating procedures (SOPs), training materials, and onboarding processes
• Demonstrated ability to lead organizational change initiatives and support business growth in evolving operational environments
• Experience leveraging automation, advanced analytics, AI-enabled tools, or workflow technologies to improve operational efficiency
• Excellent verbal, written, and interpersonal communication skills with the ability to influence across multiple levels of the organization
• Strong organizational skills with the ability to manage competing priorities and execute effectively in a fast-paced environment
• Bachelor’s degree in business, Finance, Operations Management, or related field

Job Expectations:

• Ability to work in office at posted location for a minimum of three days per week
• Ability to work additional hours as needed
• Position is not eligible for Visa sponsorship or transfer or a Visa sponsorship

Primary Posting Location:

• 401 Las Colinas Blvd W Bldg A, Irving, Texas 75039

Posting End Date:

*Job posting may come down early due to volume of applicants.