Position Overview

The Operations Program Coordinator will be a part of the Operations team and will oversee all business functions that support a multi-building data center campus. The Operations Program Coordinator will need to have a broad understanding of vendor and supplier management, operation budgets, supporting business improvement processes and assessments, supporting compliance programs, and implementing business directives. The Operations Program Coordinator should possess data center, corporate real estate, or other critical infrastructure industry experience overseeing the management of third-party contracts and resources for maintenance and operations. The Operations Program Coordinator will report to the Director of Site Operations and provide daily assistance to the Critical Facilities Managers that minimizes delays in all maintenance and repair activities, work order processing, managing the order and delivery of spare parts, as well as building processes that enable optimal resource efficiency. This candidate will also need to be equipped with basic project management skills essential for team alignment to corporate strategies.

Operations Program Coordinator Responsibilities

• Assist in planning and overseeing administration of OpEx and CapEx budgets in coordination with Finance and Operations teams, ensuring accuracy and alignment with operational requirements
• Support and collaboration with Finance and Procurement regarding new vendor submissions, RFPs, PRs/POs, service agreements, COI verification, invoice validation, smart hands and utility charges.
• Support Director of Site Operations and Critical Facilities Managers with administration of all compliance and regulatory programs.
• Support and advise the implementation of business and operational standards to ensure compliance with SDC policies, procedures, and performance criteria.
• Collaborate with site teams, Finance, Procurement, and vendors to manage spare parts and consumables inventory.
• Support onboarding programs as well as assist in training new and existing staff.
• Develop cross-functional relationships to enhance operations and support internal and external audits.
• Develop reports utilizing data and metrics for campus budgets, vendor management, and organizational health for local leadership teams.
• Support construction and project activities including but not limited to asset collection and documentation management.
• Collaborate with internal stakeholders on CMMS oversight ensuring accurate tracking, reporting of KPIs for monthly reports, and software upgrades.
• Maintain the local SharePoint pages ensuring transparency and consistency with SDC national standards.
• Provide occasional operational support including after-hours escalation support, and maintenance activities.
• Occasional travel for business related needs.

Requirements

Minimum Qualifications

• 5+ years' experience in an industry that includes operations & maintenance
• Familiarity with Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and their application to work orders
• Experience working with enterprise asset management and maintenance management software
• Experience in collaborating and influencing teams to execute coordinated plans and activities
• Experience working in a highly collaborative, cross-functional environment
• Proficient with computer systems including email, documents, spreadsheets, Microsoft Teams and SharePoint
• Familiarity with OpEx/CapEx budgeting process

Preferred Qualifications

• PMP certification or similar
• 3+ years' experience in a critical operations environment
• Experience scheduling and planning maintenance for large-scale, complex systems in an operations environment
• Six Sigma certification

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The pay range for this role is between $90,000 - $105,000 (yearly). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.