Operations, O&M, NOC/SOC & Service Management Lead - R-13
Requisition
R-13
Opportunity
26-0015 / 1131PL26R0058
Location
Dallas, TX 75201
Work mode
Fully remote / U.S.-based
Travel
Europe/Eurasia as assigned
Engagement
Contingent expert
Role purpose
Design sustainable owner/operator, service-management and maintenance models for digital and smart-infrastructure investments.
Representative assignment problems
Define NOC/SOC, IT/OT service management, staffing, SLAs/KPIs, maintenance, spares and continuity.
Assess operational readiness, workforce gaps, vendor support and total lifecycle cost.
Translate operating requirements into TOR tasks, budgets, transition and capacity-building plans.
Responsibilities
Produce concise, evidence-traceable inputs for Preliminary Assessments, Project Reports, TORs, independent budgets, schedules and the cumulative Final Report.
Participate in rapid mobilization, remote analysis, quality reviews and international travel when assigned.
Coordinate across technical, country, finance, export, resilience and editorial disciplines; surface contradictions and uncertainties early.
Protect Government, sponsor, customer and candidate information; immediately disclose actual, potential or apparent conflicts.
Minimum evidence-based qualifications
15+ years leading operations for telecom, data center, cyber, utility, transit or public digital systems.
Named operating environments with scale, availability and performance outcomes.
ITIL/service management, asset management, continuity and vendor-management evidence.
International operations and transition experience preferred.
U.S. citizen or lawful permanent resident; Axyde will request written confirmation but not identity documents during recruiting.
Ability to support proposal or delivery activity on approximately 20 days' notice, subject to assignment timing.
Strong written English and ability to produce concise Government decision products.
Willingness and ability to travel internationally, including up to three trips of up to ten business days when assigned.
Evidence to submit
Current resume with month/year dates and your personal responsibility on each relevant project.
A short project list naming client/sponsor, country, period, project value or scale, deliverable and outcome; omit protected information.
One nonproprietary work-sample description or detailed example demonstrating the required evidence.
Current city/state, hourly-rate expectation, travel availability and any employment, country, customer or conflict restrictions.
Application questions
Describe two operating environments, scale and service levels.
Provide one O&M staffing/cost model or transition plan.
Identify experience integrating NOC, SOC, OT and field maintenance.
Are you a U.S. citizen or lawful permanent resident? Answer only yes/no/category; do not upload identity documents.
Can you travel internationally for up to three trips of up to ten business days and begin support on approximately 20 days' notice?
Identify your primary and secondary specialties, Europe/Eurasia countries and languages, and any assignment restrictions.
