We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Seattle, WA area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level. 

What we offer: 
● Competitive annual salary $90,000-105,000/year
● Performance bonus 
● Company vehicle provided 
● Company gas card provided 
● Company iPhone provided 
● Group Health, Dental, and Vision plans 
● Pet insurance, Life insurance, and EAP benefits 
● 401K with employer match 
● Paid holidays and paid time off 
● Opportunity for advancement 
● Upbeat and exciting company culture and much more! 

Responsibilities include: 
● Responsible for customer retention, employee retention, and service center EBITDA

● Continually monitor and balance labor utilization with production to optimize overall efficiencies

● Responsible for all inventory and fleet within the service center 
● Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead 
● Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center 
● Set a clear vision and expectations for the work group 
● Strive to achieve high operational efficiency and effective labor management 
● Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services

● Execute plans provided for improvement and report progress 
● Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals 
● Meet KPI standards 
● Work with talent team for hiring needs 
● Create a positive atmosphere of learning and growth for all Service Professionals.

● Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools

● Review Service Professional performance metrics with the Operations Regional Manager

● Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
● Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training 
● Deliver excellent customer service to potential and existing customers 

Qualifications: 
● At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field. 
● Preferred a high school diploma or related education. 
● General understanding of Profit and Loss. 
● A US driver’s license that has been valid for a minimum of 3 years is required 
● A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years) 
● A drug test and background check will be performed on all new hires 
● Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.