Strong customer service and communication skills needed
Proficient in Microsoft Office: Word, Excel, PowerPoint
Ability to lift up to 50 pounds and work various shifts
Responsibilities
Champion customer service and the company's mission, vision, and values
Manage and lead the Customer Service team
Develop sales opportunities through analysis of products and inventory
Conduct market research to stay ahead of industry trends
Manage fraud claims and minimize refunds through effective service
Ensure sales and growth goals are met weekly
Facilitate weekly meetings and reporting with the CEO
Benefits
Work in a fast-paced entrepreneurial environment
Collaboration with executive leadership
Opportunities for professional development
Work within a dynamic retail setting
Access to innovative tools and resources
Full Job Description
Operations Manager
Full-Time, Non-exempt
Reports to: CEO
Qualifications:
Must be at least 18 years old
Must have a High School diploma or equivalent
Must be willing and able to work all shifts and some overtime as needed
Excellent Customer Service Skills
Working knowledge of Microsoft Office suite: Word, Excel, PowerPoint
At least 2 years of management experience
At least 2 years of retail experience
At least 1 year of Shopify experience
Excellent written and verbal communication skills
Ability to lead, communicate, present and influence at all levels of the organization
Strong organizational skills, excellent listening skills, strong negotiation and presentation skills and a keen attention to detail
Strong attention to detail.
Ability to lift heavy objects.
Ability to adapt to a fast-paced entrepreneurial environment
A high comfort-level in a fast-paced environment
Ability to handle data with confidentiality
Exceptional organizational and time management skills
Physical Factors
Primarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 pounds
Picking, pulling, and packing orders and counting inventory
Typical Working Conditions will include inside work at the corporate office or onsite at facility warehouse
Equipment Used:
Personal Laptop
Copier/Printer/Office Telephone
Mail Postage Meter
Cell phone (employee's personal cell)
Essential Job Responsibilities:
Customer Support:
Championing and modeling our mission, vision, and values
Committed to exceptional customer service.
Provides superb and fast Customer service via email, social media, text, and phone.
Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations
Resolves issues to avoid escalations.
Fulfills orders, exchanges, and returns.
Forecasting:
Develops sale opportunities based on products, inventory volume, ROI and selling power.
Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs, and resources
Market Research:
Studies the market to stay ahead of what is coming to the indie fashion industry as it pertains to marketing, fashion trends, competition, and anything else that is relevant to the company's growth.
Team Management:
Manages Customer Service team.
Assure all policies are met.
Goal Forecasting:
Assures weekly sales and growth goals are met.
Meetings with CEO:
Conducts weekly reporting meetings with CEO. Serves as the point of contact for the CEO.
Fraud Claim Management:
Manages all fraud and missing package claims. Also avoids refunds through effective customer service.
Shopify:
Products, Descriptions, Weights, Origin, Variants, and pricing per CEOS's approval. Also, schedules sales and discounts as forecasted based on inventory stock.
Maintains all sales orders, exchange request, via Shopify.
Please note: This job description was designed as a summary of the typical function of the job and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.
