Operations Manager

SP Plus Corporation

• $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Ability to lead and manage a diverse team effectively.
  • Passionate about delivering exceptional customer experiences and innovative problem-solving.
  • Prior experience in budget development and P&L review is advantageous.
  • Quick to react and solve problems under pressure.
  • Proficient with Microsoft Office Suite and able to learn new internal systems.

Responsibilities

  • Ensure client satisfaction by resolving concerns efficiently and proactively communicating.
  • Recruit, train, and supervise a diverse, motivated team to enhance service delivery.
  • Enforce parking, security, and cash control measures effectively.
  • Drive profitability through effective revenue management and budget oversight.
  • Identify procurement needs and manage vendor relationships at the location.
  • Handle general accounting tasks including accounts payable and payroll.
  • Oversee facility maintenance to ensure cleanliness and high standards.
  • Review damage claims and recommend safety improvements to prevent future incidents.

Benefits

  • Medical, dental, and vision insurance participation.
  • Flexible spending accounts available.
  • Long-term and short-term disability coverage offered.
  • Life and accident insurance included.
  • 401(k) retirement plan participation.
  • Paid time off provided.
Full Job Description
Responsibilities

What you'll do
  • Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
  • Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.


Qualifications

What you need
  • Demonstrates ability to lead, manage and motivate a diverse group of team members.
  • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
  • Prior experience developing budgets and P&L (Profit and Loss) review a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Salary: $90,480.00 annually

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Location

US-VA-MCLEAN

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